Benefits Support Coordinator

Job Title: Part-Time Benefits Support Coordinator

Reports To: Benefits, Leave, and Workers' Compensation Manager

Position Type: Part-Time, Non-Exempt

Schedule: Monday through Friday, 4 to 5 hours per day. Flexible scheduling is permitted, provided the Team Member works the mandatory core hours: 8:00 AM – 12:00 PM PST / 9:00 AM – 1:00 PM MST / 10:00 AM – 2:00 PM CST / 11:00 AM – 3:00 PM EST.

Position Summary

The Part-Time Benefits Support Coordinator provides highly experienced administrative and operational support to the internal benefits team. Drawing on a strong background in human resources, this role assists the Benefits, Leave, and Workers' Compensation Manager and the Benefits Specialist by managing routine inquiries, troubleshooting issues, and maintaining precise records. By handling front-line communication, ticket management, and data reporting, this coordinator enables the senior team members to focus on complex claims, strategic administration, and regulatory compliance.

Essential Responsibilities

Team Member Support & Issue Resolution

• Manage the shared benefits email box, ensuring all Team Member inquiries are addressed promptly and accurately.
• Monitor, route, and resolve Team Member requests and issues submitted through SolarWinds ticketing software.
• Serve as the first point of contact for Team Member inquiries regarding health, dental, vision, and life insurance benefits.
• Handle complaints and grievances with a pleasurable attitude and excellent customer service, ensuring team members feel heard and supported.
• Escalate the most complex benefit, leave, or workers' compensation issues to the Benefits, Leave, and Workers' Compensation Manager.

Benefits & Leave Administration Support

• Enter and maintain accurate records related to benefits plan participation and contributions within the HRIS.

• Assist the Benefits Specialist with the meticulous reconciliation of monthly carrier bills against payroll deductions.
  

• Help coordinate Team Member communication materials and prepare presentations or memos for the annual open enrollment process.

• Aid the Benefits Specialist in the intake and administration of the first report of injury for Workers' Compensation claims.

• Ensure routine leave forms and paperwork are filed correctly to assist the Specialist in coordinating timelines with third-party administrators.

Data Management & Reporting

• Utilize advanced formulas and data management techniques to build, maintain, and analyze reports.

• Assist in maintaining up-to-date internal documentation and standard operating procedures (SOPs) for the benefits department.

Qualifications

• Experience: Minimum of 5 to 6 years of proven experience in Human Resources or Benefits administration.

• Technical Skills: Proficient use of Microsoft Excel and Google Sheets, including advanced formulas and data management for reporting and analytics. Familiarity with HRIS and payroll systems is highly preferred, alongside experience with SolarWinds or similar ticketing systems.

• Customer Service: Exceptional customer service skills and a pleasurable attitude, with a demonstrated ability to professionally and empathetically handle Team Member complaints and grievances.

• Attributes: Meticulous attention to detail and proven discretion when handling confidential Team Member information.

• Abilities: Ability to multi-task, prioritize daily workflows, and build collaborative relationships.

Work Environment & Physical Demands

• Environment: Incumbents work in an office environment.

• Equipment: This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

• Physical Activity: The Team Member is regularly required to use hands to finger, type, handle, or feel and talk or hear.
  

• Movement: The Team Member is frequently required to sit, stand, walk, reach with hands and arms, and stoop or squat.

• Lifting: The Team Member must be able to push, pull, lift, carry, or maneuver office products and supplies of up to twenty (20) pounds.

• Vision: Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.