Benefits Technology Support Specialist

Join us at Towne Insurance! Your career. Your future. Your Towne.

Towne Insurance is hiring a Benefits Technology Support Specialist to join our Norfolk or Charlotte team. This position assists the Towne Benefits team in supporting the data integrity of the AMS+/Quote+/EPIC and other benefits technology systems and assists with various projects and deliverables as requested.

The good-faith compensation range for this role is expected to be $62,000 to $80,000, based on the role, market, internal equity, and candidate qualifications.

About Us

Towne Insurance is a nationally recognized top insurance and risk management firm specializing in customized insurance solutions for all segments of business clients, families, and individuals. At Towne Insurance, we take pride in serving others, enriching lives, and providing our members exquisite service. Our employees are our most valuable asset, and we take time to invest in their health, happiness, and education. We hire motivated, self-directed professionals who desire to give back to their communities.

About the Role

• Ensure the integrity of the data in AMS+/Quote+/EPIC.
• Perform on-going database analysis and maintenance related to group/employee/individual plans, carriers, lines of coverage, and respective forms.
• Assist with projects and reporting to review and clean-up data in AMS+/Quote+/EPIC.
• Perform review and audit of plan data and test rates as needed in AMS+/Quote+/EPIC.
• Act as liaison with the various benefit carriers for plans and rates as required.
• Act as a resource to AMS+/Quote+/EPIC users in the creation and maintenance of client compliance, benefit, and other online sites.
• Assist with testing and production efforts in preparation for releasing any new functionality.
• Assist with the development and maintenance of policies/standard operating procedures related to the functionality of the AMS+/Quote+
• Continuously improve and develop professional standards, respect the confidentiality of the system information and data, use available resources exclusively for the company’s benefit, respect internal regulations and working procedures, and get involved in solving crises that may occur.
• Adhere to applicable federal laws, rules, and regulations, including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
• Other duties as assigned.

Skills and experience you’ll need:

• Must be detail-oriented and exhibit task work proficiency with minimal supervision.
• Strong organizational skills.
• Able to multitask in a fast-paced environment to follow up and meet deadlines.
• Ability to work well as part of a team.
• Excellent customer service skills.
• Proficient with Microsoft Office (especially Excel).

Bonus points if you have:

• Previous working knowledge of AMS+/Quote+/EPIC.
• Current Virginia or North Carolina Life and Health license.
• Knowledge and understanding of employee benefits.
• Exhibit a good aptitude for assessing situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

What we offer:

We believe a business culture that supports a healthy, safe work environment does so by offering robust benefits, programs, and resources to keep colleagues engaged and productive, including:

• Excellent growth and advancement opportunities
• Competitive pay based on experience
• Health, vision, dental, and Employee Assistance Program
• Paid time off to include holidays, PTO, sick leave, and bereavement
• Profit Sharing
• Continuing education opportunities
• 401K & Employer Matching
• Employee discounts
• Identity theft protection
• Tuition Reimbursement
• Paid Training Opportunities
• Paid Parental Leave
• Wellness Plan
• Volunteer Opportunities

Serving Others. Enriching Lives.

Our member-centric approach empowers our team members to build lasting relationships with the businesses, families, and communities we serve, leading to opportunities and bright futures for our dedicated insurance professionals.

We value and respect the impact our colleagues make every day both inside and outside our organization. We encourage professional and personal development and embrace a culture that celebrates and promotes the diverse talents, backgrounds, and perspectives of our colleagues and members.

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