Best Buy Training and Compliance Coordinator

Job Type:

Regular

Work Location:

Dallas, TX 75207

Overview:

2020 Companies is now hiring a Best Buy Training & Compliance Coordinator

The Best Buy Training & Compliance Coordinator is the owner of program readiness and accountability for our Field Team doing visits in Best Buy. This role makes sure every rep is trained and certified to Best Buy's standards before they step into a store, that every piece of field and client feedback gets a response and a resolution, and that every install project launches with the tools, timeline, and visibility it needs to hit its service levels.

This is a hands-on coordination role for someone who is organized, comfortable holding people across departments to deadlines, and motivated by closing loops rather than opening them. Because the Best Buy program's needs vary week to week, this role also supports the broader Operations team with administrative tasks and special projects as needed.

Our Benefits

• Receive a competitive salary, paid weekly
• Work remotely, from home
• Health/Dental/Vision benefits
• 401K Program with matching
• Paid Time Off
• Paid Holidays
• $30 Mobile Reimbursement
• Scholarship opportunities for employees and direct family members
• Employee Assistance Program
• Leadership Development Program
• Employees' special pricing for multiple clients

Job Description:

Key Responsibilities

Training & Onboarding Compliance

• Partner with the Onboarding team to ensure every new and existing Best Buy rep completes all required BBY training, certifications, and credentialing before being scheduled
• Maintain an accurate, current record of rep training status and flag gaps before they become store-level issues
• Track changes to Best Buy training requirements and communicate updates to Onboarding, Field Leadership, and reps in a clear, timely way

Feedback Management & Closing the Loop

• Monitor all incoming feedback forms from Best Buy and ensure each one is acknowledged and responded to within established timeframes
• Route feedback to the right owner, follow it through to resolution, and confirm the outcome back to the original submitter
• Identify recurring themes in feedback and bring them forward with recommendations for process, training, or communication improvements
• Maintain a feedback log that shows status, owner, response time, and resolution for every item

Project Calendar & Coordination

• Own the Best Buy project calendar and keep it accurate and current, including launch dates, training windows, install timelines, and key deadlines
• Work with Account Management, Scheduling, PMI, Analytics, and Field Leadership to confirm dates and surface conflicts or risks early
• Call out missed or at-risk dates and escalate when a project needs to move

Repsly Form Development

• Build and configure Repsly forms for new install projects
• Test forms before launch, coordinate updates when project scopes change, and retire outdated forms
• Partner with Analytics to make sure form data supports client reporting needs

SLA Monitoring & Compliance

• Track performance against Best Buy and client SLAs, including visit completion, timeliness, feedback response, and reporting deadlines
• Identify SLA risks early and work with the responsible teams to correct course
• Prepare regular SLA and compliance reporting for Operations leadership

Administrative & Project Support

• Support the Operations team with administrative tasks, data entry, reporting, and documentation as assigned
• Assist with special projects and initiatives across accounts as business needs evolve
• Step in to cover gaps and help teammates during high-volume periods, launches, and resets
• Other duties as assigned

Qualifications

Required

• 2+ years of experience in operations coordination, training coordination, compliance, or project coordination, ideally in retail merchandising, field services, or a multi-site environment
• Strong organizational skills and a track record of managing multiple deadlines and workstreams at once
• Clear, confident written and verbal communication, including the ability to follow up firmly and professionally across departments
• Proficiency with Microsoft Office (Excel, Teams, Outlook) and comfort learning new platforms quickly
• High attention to detail and a strong sense of ownership over outcomes
• Flexibility to shift priorities and take on a variety of tasks and projects outside the core scope of the role

Preferred

• Experience with Repsly or similar retail execution / field data collection platforms
• Familiarity with Best Buy store operations, vendor requirements, or retail install programs
• Experience with Salesforce or other CRM and scheduling tools
• Background supporting SLA tracking or client-facing performance reporting

What Success Looks Like

• 100% of reps meet Best Buy training requirements before being scheduled
• Every feedback form is responded to, resolved, and closed back to the submitter within the defined timeframe
• The project calendar is the trusted single source of truth for Best Buy program dates
• New install projects launch with tested, ready-to-use Repsly forms
• SLA risks are flagged before they are missed, not after

Core Competencies

• Accountability and follow-through
• Cross-functional collaboration
• Process discipline and attention to detail
• Proactive problem solving
• Clear, diplomatic communication
• Adaptability and a willingness to pitch in wherever needed

What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.

About Us

WHO WE ARE

2020 Companies is one of the premier outsourced sales and marketing agencies in the United States. Over the past 31 years, our success has resulted from our relentless passion for elevating consumers, team members, and clients.

WHAT WE DO

Whether launching new products, penetrating new consumer segments, or executing sales and marketing strategies, we can help you reach your business goals. 2020 Companies identifies the opportunities in every challenge and works side-by-side with brands to guarantee success.

Each year we deliver over 25 million in-person impressions, and we generate nearly $10 billion in client revenue. Our initiatives deliver a better return on investment for clients and retailers alike.

WHERE WE DO IT

We train our staff to succeed in any environment and every situation. We equip them with the experience and flexibility to help build brands and exceed goals.

From the top of the Fortune 500 to smaller companies ready to expand their market share, 2020 Companies partners with clients of all sizes.

HOW DO WE DO IT

To guarantee the best team, we recruit, train, and deploy people who meet the exact needs of our clients’ businesses. Teamwork is the foundation of our AMPLIFY training program. We train team members to build relationships with each other, retailers, and consumers. Our blended learning environment inspires team members to be flexible, engaging, and adept at solving problems.

We have never missed a launch. 2020 Companies is built on scalable infrastructure, industry-leading speed to market, and benchmark-breaking results. To meet our clients’ goals and deadlines, we recruit, train, staff, and manage the right team for every project. We tailor our initiatives to meet their goals and scale the staff to fit the size and deployment timetable they need.

WHAT YOU CAN EXPECT FROM 2020 COMPANIES

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed; they are celebrated. We are continually identifying opportunities to encourage our team to be their authentic selves while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities, or professional stretch assignments, you can expect 2020 Companies to support you.

2020 COMPANIES’ COMMITMENT

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.