Bilingual Accounts Receivable Specialist

Who We Are O'Dell HVAC Group is a well-established HVAC equipment representative, partnering with engineers, building owners, and contractors throughout Canada. Our success is fueled by our people-first culture, where teamwork, innovation, and professional growth are at the core of everything we do. Why Work for O'Dell HVAC Group? At O’Dell HVAC Group, we are committed to a people-first workplace. We offer: Competitive Salary & Profit Sharing – We recognize and reward contributions to our success. Comprehensive Benefits, Health Spending Account, & RRSP Plan – We invest in your well-being and future. Professional Development – We support continuous learning and career growth for all roles. Company-Wide Holiday Shutdown – Enjoy paid time off during the holiday season. Summer Fridays! – Wrap up early on summer afternoons! We are seeking an Bilingual Accounts Receivable Specialist to join our Finance team. Reporting to the Regional Finance Operations Manager , you will support the Finance team by managing customer accounts, processing payments, monitoring outstanding receivables, resolving billing discrepancies, and supporting the timely collection of invoices to help maintain healthy cash flow. Compensation: $65,000-$75,000 annually. What You'll Be Doing Manage the full accounts receivable cycle, including invoice monitoring, payment application, collections, and account reconciliation. Monitor aging reports and proactively follow up with customers regarding outstanding balances while maintaining professional customer relationships. Ability to professionally engage with customers by phone to discuss account balances, collect payments, and resolve billing inquiries in a courteous and effective manner. Investigate and resolve billing discrepancies, payment issues, short payments, deductions, and customer inquiries. Apply customer payments accurately through various payment methods, including EFT, cheque, wire transfers, and online payment portals. Prepare customer account reconciliations and provide supporting documentation as required. Collaborate with Sales, Customers/Third Parties, Operations, and Finance to resolve account issues and improve collection efforts. Leverage ERP systems, reporting tools, automation, and AI-enabled solutions where appropriate to identify process efficiencies, improve collections visibility, reduce manual effort, and support scalable, long-term improvements within the Accounts Receivable function. Maintain accurate customer account records and ensure all documentation is complete and up to date. Assist with month-end reporting, bad debt analysis, account reconciliations, and audit requests. Support continuous improvement initiatives by identifying opportunities to streamline accounts receivable processes. Other responsibilities as assigned. What You Bring Post-secondary education in Accounting, Finance, Business Administration, or a related field. Minimum of five plus (5+) years of experience in Accounts Receivable, Credit & Collections, or a similar accounting role. Bilingual in French and English for both written and verbal communication, as this role will support all regions in Canada. Experience working with ERP/accounting software (e.g., NetSuite) and Microsoft Excel. Strong understanding of accounts receivable processes and general accounting principles. Excellent organizational skills with the ability to prioritize multiple tasks and meet deadlines. Strong analytical and problem-solving skills with exceptional attention to detail. Excellent verbal and written communication skills with the ability to build positive customer relationships. Ability to work independently while collaborating effectively with cross-functional teams. Experience in the HVAC, manufacturing, distribution, or construction industry is considered an asset. We may use AI-powered tools to support our recruitment process and improve efficiency, allowing our team to focus on what matters the most - getting to know our candidates. While AI may be utilized, all hiring decisions are made by our HR and management teams. Accessibility Commitment At O’Dell HVAC Group, we’re all about building a workplace where everyone can thrive. We’re committed to fostering an inclusive, accessible environment in line with the Accessibility for Ontarians with Disabilities Act (AODA). If you need accommodations during the hiring process or on the job, please contact us. We believe that accessibility isn’t just a requirement; it’s part of creating a great place to work for everyone. For any accommodation requests or questions, reach out to Human Resources. This job posting is for an existing vacancy.