Bilingual Admissions Specialist (English/Spanish)

About Nema Health Nema Health is a survivor- and clinician-led virtual treatment program for PTSD and trauma. We are on a mission to help all trauma survivors find lasting peace & healing. Nema provides virtual, evidence-based treatment that helps people feel better faster—and stay better longer. We are committed to delivering care that’s accessible, trauma-specialized, and deeply patient-centered. At Nema, we offer employees an unparalleled career opportunity: the chance to be part of a mission-driven company while shaping its future during a pivotal stage of growth. If you’re someone who thrives in fast-moving environments, values systems thinking, and cares deeply about expanding access to mental health care, you could be a great fit. About the Role As a Bilingual Admissions Specialist (English/Spanish), you bring a combination of strong growth instincts with genuine compassion for helping others. This role is pivotal to creating an exceptional first impression for new patients and directly impacts our mission by enrolling individuals into life-changing care. The role includes managing initial patient inquiries via phone call, email, and other forms of communication, as well as follow-up communication with prospective patients and referring providers. Admission Specialists orient prospective patients to Nema’s program, discuss insurance coverage and out-of-pocket payment options, and ultimately work toward booking Intake appointments with interested individuals. The ideal candidate thrives in a fast-paced, goal-oriented environment — consistently hitting or exceeding monthly enrollment targets while continuously refining communication and service skills to deliver an outstanding patient experience. This role reports directly to the Director of Admissions. Responsibilities Engage with prospective patients, and possibly providers and case managers, through calls, emails, and web inquiries with empathy and professionalism Guide prospective patients through the admissions process — clearly communicating Nema’s value, overcoming objections, and building trust to drive enrollment Meet or exceed monthly conversion and booking goals by effectively connecting with prospect and having a strong follow-up cadence Perform benefits checks and explain insurance and payment options accurately and confidently Collaborate with the Growth, Operations, Clinical and Product team to support business development initiatives and improve patient acquisition Maintain detailed and timely documentation in Nema's CRM (Hubspot) to track communication and progress toward goals Escalate sensitive customer service issues in a timely, professional, and solution-oriented manner Protect patient data and confidentiality at all times in accordance with HIPAA standards Continuously refine communication and customer service skills through coaching, peer learning, and self-development Qualifications Please note: This position requires fluency in both English and Spanish. It also requires a fixed work schedule of 9:00 AM - 5:00 PM Eastern Time, including both Saturday and Sunday each week. Applicants must be available to work one of the following schedules: Saturday-Wednesday Wednesday-Sunday Thursday-Monday Friday-Tuesday You'll be a great fit if you have/are: 2+ years of experience in a sales, admissions, or customer service role — ideally in healthcare, behavioral health, or another mission-driven environment Proven ability to hit and exceed monthly performance or sales goals Strong communication skills — able to engage and motivate prospective patients toward action in an understanding and supportive way Empathy and emotional intelligence to guide sensitive conversations with trauma survivors Experience using Customer Relationship Management (CRM) systems, such as HubSpot, Salesforce, or similar platforms Proactive, self-motivated, and driven to improve continuously Adaptable to evolving business needs as the company grows and iterates on Admissions processes Tech-savvy and quick to learn new systems Care deeply about improving access to mental health care A high school degree or higher degree What We Offer Competitive compensation with an annual base salary + bonus range of $55,000-$75,000. Base salary will be determined based on your experience and qualifications, and bonus will be determined by performance in the role. This role is also eligible for competitive equity, reflecting the impact and scope of the position at an early-stage, mission-driven company Comprehensive benefits including healthcare, 401(k) with matching, and stipends for work-from-home productivity and continued education Generous PTO and flexible work hours Remote-first culture with supportive team norms Inclusive, trauma-informed leadership Opportunity to grow with a fast-moving, mission-driven company Please Note: Applicants must be authorized to work in the United States on a full-time basis. The company is not able to sponsor employment visas at this time.