Bilingual Business Analyst - P&C Insurance Policy Administration

Bilingual P&C Insurance Policy Conversion Specialist

Work Arrangement: 4 days per week onsite

Experience Required: 6–8 years

Role Overview

We are seeking an experienced Property & Casualty (P&C) Insurance professional with strong policy administration and data conversion experience. The ideal candidate will support policy data conversion activities, ensuring data accuracy, completeness, and quality while facilitating successful migration into the target policy administration platform.

The candidate must be fluent in both English and French and possess strong knowledge of insurance policy documentation, policy servicing, and insurance operations.

Key Responsibilities

• Add, modify, delete, and validate policy data to facilitate successful conversion into the target policy administration platform.
  
• Compare source system records with target system data and perform required corrections.
  
• Validate policy information, endorsements, coverages, limits, deductibles, and other policy attributes.
  
• Investigate and resolve policy conversion exceptions and errors.
  
• Monitor policy conversion queues and take corrective action on errored-out policies.
  
• Support policy renewals by ensuring timely completion of conversion activities.
  
• Perform quality checks and validation activities in accordance with established QA frameworks.
  
• Ensure data accuracy, completeness, and compliance with business requirements.
  
• Document exceptions, risks, and issues identified during conversion activities.
  
• Participate in audits, performance reviews, and quality management programs.
  
• Maintain daily production and progress reports.
  
• Track and report agreed KPIs and SLA performance metrics.
  
• Collaborate with internal teams on policy-related queries and escalations.
  

Mandatory Requirements

• 6–8 years of relevant professional experience.
  
• Experience in Property & Casualty (P&C) Insurance.
  
• Fluency in English and French (spoken and written).
  
• Experience in policy administration, policy servicing, or insurance operations.
  
• Ability to interpret insurance policies, endorsements, and policy documentation.
  
• Proficiency in MS Excel and other productivity tools.
  
• Strong communication and stakeholder management skills.
  
• Ability to work accurately in a process-driven environment.
  

Good-to-Have Qualifications

• Knowledge of the Canadian P&C Insurance market.
  
• Experience with Guidewire PolicyCenter or similar Policy Administration Systems.
  
• Exposure to insurance compliance and regulatory requirements.
  
• Proficiency in Microsoft Office applications.
  

Essential Skills

• Property & Casualty (P&C) Insurance.
  
• English language proficiency.
  
• French language proficiency.
  
• Policy Administration and Insurance Operations.
  
• Policy Data Conversion and Validation.
  
• MS Excel and Microsoft Office.
  

Desirable Skills

• Guidewire PolicyCenter.
  
• Insurance Policy Servicing.
  
• Data Quality Assurance.
  
• Insurance Compliance and Regulatory Requirements.
  
• KPI and SLA Reporting.