Bilingual Call Center Representative - Medical Plans

BILINGUAL CALL CENTER REPRESENTATIVE - MEDICAL PLANS

Job Overview

Our client, a leading healthcare organization, is seeking a Bilingual Call Center Representative - Medical Plans to support patients through inbound and outbound telephone interactions while assisting with appointment scheduling, registration, insurance verification, and healthcare-related inquiries.

The selected candidate will serve as a primary point of contact for patients, helping coordinate appointments, update patient information, verify insurance eligibility, and provide exceptional customer service in a fast-paced healthcare environment. This position requires strong communication skills, attention to detail, computer proficiency, and the ability to navigate multiple systems while maintaining patient confidentiality.

This opportunity is ideal for individuals with experience in customer service, healthcare administration, scheduling, insurance, medical offices, or call center environments who are looking to build a long-term career within the healthcare industry.

Job Responsibilities

• Handle inbound and outbound calls to identify patient needs and provide appropriate assistance.
• Schedule, reschedule, confirm, and cancel patient appointments.
• Accurately enter and update patient information within scheduling and registration systems.
• Verify insurance eligibility and identify payer sources.
• Review and update patient demographics and required documentation.
• Create new patient accounts when necessary.
• Transfer calls and relay messages to physicians, nurses, and other healthcare personnel as appropriate.
• Import and maintain registration documents within electronic health record systems.
• Resolve patient inquiries using available resources and escalate concerns when necessary.
• Maintain patient confidentiality and comply with HIPAA requirements and company policies.
• Document all interactions, actions taken, and outcomes accurately in the appropriate systems.
• Navigate multiple computer applications and healthcare platforms simultaneously.
• Meet established performance expectations related to quality, productivity, attendance, and customer satisfaction.
• Support additional operational activities and related duties as assigned.

Job Requirements

• At least one (1) year of customer service experience in a fast-paced environment.
• Professional verbal and written proficiency in both English and Spanish.
• Experience using Microsoft Word, Microsoft Excel, Google Docs, and Google Sheets.
• Strong computer skills and ability to learn and navigate multiple systems efficiently.
• Demonstrated ability to troubleshoot customer concerns and follow through on issue resolution.
• Strong verbal communication, active listening, and problem-solving skills.
• Ability to provide professional and empathetic customer service while managing high call volumes.
• Strong attention to detail and ability to accurately document interactions.
• Ability to work effectively in a structured call center environment.
• Ability to manage multiple priorities while maintaining quality and productivity standards.

Preferred Qualifications

• Previous experience in a medical office, dental office, healthcare call center, or appointment scheduling environment.
• Familiarity with healthcare terminology and insurance benefits.
• Understanding of HIPAA requirements and healthcare privacy regulations.
• Experience working with Electronic Health Records (EHR) systems.
• Previous experience supporting patients within a healthcare setting.

Required Availability

• Full-time position: 40 hours per week.
• Must be available to work Monday through Sunday based on operational needs.
• Must have the flexibility to work any assigned shift between 7:00 a.m. and 11:00 p.m. AST.
• Overtime may be required based on business needs.
• Must be available to begin employment on November 30, 2026.
• Must be available to complete approximately four (4) months of onsite training.

Compensation

• $13.50 per hour
• Temp to Hire opprtunity

Why Consider This Opportunity?

• Opportunity to gain valuable experience within a large healthcare environment.
• Paid training provided.
• Hybrid work arrangement available after training.
• Opportunity for long-term employment through temp-to-hire conversion.
• Exposure to appointment scheduling, healthcare administration, insurance verification, patient registration, and customer support operations.
• Dynamic and collaborative work environment with opportunities for professional growth.

TPIS is an Equal Opportunity Employer (EEO Employer / Affirmative Action for Females, Individuals with Disabilities, and Veterans). We comply with all applicable federal, state, and local laws regarding nondiscrimination in employment.