Bilingual Client Intake Specialist (Mandarin & English)

Job Title: Bilingual Client Intake Specialist (Mandarin & English) Type: Independent Contractor Location: Remote | China, Philippines and Taiwan Working Arrangement: Full-time, Virtual About Us The Law Offices of Sabrina Li, P.C. is a leading, full-service U.S. immigration law firm with offices in Los Angeles, Pasadena, Santa Ana, and Dallas, as well as international operations across Asia, Africa and Central and South America. We are dedicated to helping individuals, families, and businesses navigate complex legal challenges with skill, compassion, and integrity. We are proud to be recognized as a 2025 Inc. Best Workplaces honoree, a distinction that reflects our intentional investment in our people and workplace culture. We are committed to fostering a supportive, collaborative, and growth-oriented environment where team members feel valued, empowered, and equipped to succeed. Our firm prioritizes professional development, clear career pathways, and a culture of accountability and respect — creating a workplace where high performers can build meaningful, long-term careers. Why Join Our Team? Supportive & Growth-Oriented Environment Comprehensive training to set you up for success in your role Ongoing opportunities for professional development and career advancement Collaborative and empowering culture within a global team Flexible Remote Work Fully remote position based in Asia Flexible scheduling to support productivity and work-life balance Work from the comfort of your home with no commute Competitive & Rewarding Benefits Holiday pay for all U.S. federal holidays observed by the firm Performance-based bonuses to reward your contributions Periodic remuneration reviews to ensure fair and competitive compensation Dynamic & Professional Culture Be part of a team that values initiative, reliability, and professionalism Thrive in an environment that encourages innovation and continuous learning About the Role We are seeking a proactive and detail-oriented Bilingual Client Intake Specialist to serve as a primary point of contact for clients while providing administrative support to our team. The ideal candidate should have fluency in Mandarin and English, will excel in client communication, scheduling, organization, and coordination. Key Responsibilities Serve as a primary point of contact for client calls, emails, and social media inquiries, providing professional Mandarin-English bilingual support to ensure clear and effective communication Screen inquiries, identify client needs, schedule consultations, and guide prospective clients through the intake process Build rapport with clients, follow up on inquiries, and support the conversion of leads into retained clients, meeting monthly sales and consultation targets Manage calendars, inboxes, communications, and deadlines while providing day-to-day operational support to the management team Maintain accurate and up-to-date client records using CRM systems, including tracking interactions, follow-ups, and intake progress Liaise professionally with clients, business partners, and third parties while maintaining strong working relationships Collaborate closely with attorneys and team members to ensure smooth communication, efficient workflows, and a high level of client satisfaction Qualifications Minimum of 2 years of experience in client relations, customer service, administrative support, or a related role (required) Bachelor's degree in communications, business administration, or related field preferred Fluent in Mandarin and English, both written and verbal (required) Prior experience with a U.S.-based law firm, preferably specializing in immigration law (highly preferred) Familiarity with CRM software, virtual communication tools, and scheduling applications Proficiency in Microsoft Office Suite, email management systems, and virtual collaboration tools Strong interpersonal skills, attention to detail, and ability to multitask Reliable internet connection and dedicated home office setup Familiarity with communicating through social media platforms such as RedNote, WeChat, Facebook, Instagram, WhatsApp, and LinkedIn. Working Hours The standard working hours for this role are 8:00 AM to 5:00 PM Pacific Time (PST). However, alternative shift arrangements may be considered to accommodate the vast time difference. Application Process To better evaluate candidate skills prior to the interview phase, the application process may include a short video assessment simulating a role-specific scenario in addition to the standard application form. Join our team as a Bilingual Client Intake Specialist and contribute to our mission of delivering exceptional client service while advancing your career in a supportive, professional environment. Due to the high volume of applications we receive, contacting our offices by phone regarding this position is strictly prohibited . Any phone inquiries about application status will result in automatic disqualification from the hiring process. Our hiring team carefully reviews every submission and will contact qualified candidates directly.