BILINGUAL CLINICAL CONSULTANT (MENTAL HEALTH SERVICES) - HYBRID

WHO WE ARE

GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All. We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential.

Through our unique integrated payer-provider ("payvider") model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities. Through GreenShield Cares, we positively impacted the health and well-being of over one million Canadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additional three million Canadians by 2030 – across mental health, essential medicines, and chronic disease management – through scalable initiatives that deliver meaningful change in pursuit of our mission of Better Health for All.

At GreenShield, our culture is where purpose meets passion and performance. Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.

THE ROLE IN A NUTSHELL

Base Salary: CAD $59,688.00 - 91,109.00

Offer positioning: Determined using relevant experience, skills, internal equity and current market data.
Total rewards: Health and dental coverage, retirement savings, paid time off and well-being support (up to $10,000 per year for mental health) and competitive time off policy.
Posting disclosures: This is for an existing vacancy.
Work model: Hybrid

The Clinical Consultant provides clinical leadership and oversight to a national network of contracted mental health therapists across Canada within a health insurance context.
This role supports high standards of ethical, effective, and evidence-based care through clinical consultation, quality assurance, policy development, stakeholder collaboration, and professional development initiatives. The Clinical Consultant works closely with internal teams and organizational clients to ensure clinically sound services and information are delivered to employees.

Key Responsibilities

• Provide individual and group clinical consultations to contracted therapists, supporting ethical decision-making, clinical risk management, and best-practice care delivery.
• Conduct quality assurance reviews, including evaluation of clinical documentation, outcome measures, and adherence to regulatory and organizational standards.
• Manage client complaints by coaching therapists through reflective practice, corrective action, and improvement planning in alignment with regulatory and organizational requirements.
• Collaborate with the operations team to review therapist resumes, credentials, licensure, and professional standing during onboarding and ongoing compliance
  processes.
• Develop, review, and update clinical policies and procedures to ensure alignment with regulatory bodies, professional standards, and organizational values.
• Identify clinical practice needs and arrange professional development opportunities such as trainings, workshops, and learning resources for therapists.
• Engage with stakeholders, including organizational and corporate clients, to ensure mental health services and clinical guidance provided to employees are evidence-based, ethical, and aligned with best practices.
• Serve as a clinical subject-matter expert, offering guidance on complex cases, ethical concerns, dual relationships, and scope-of-practice questions.
• Support continuous quality improvement by monitoring trends in clinical outcomes, complaints, and quality indicators.
• Maintain accurate and timely documentation related to consultations, quality reviews, and clinical recommendations.

• Master’s degree in Social Work (MSW), Psychology (MSc) or equivalent graduate-level clinical training.
• Registered and in good standing with a Canadian regulatory body.
• Minimum 5 years of clinical experience in mental health care
• Strong knowledge of clinical ethics, regulatory standards, and trauma-informed
  practic
• Experience in clinical consultation, supervision, or quality assurance preferre.
• Excellent communication, stakeholder engagement, and coaching skills.
• Ability to collaborate effectively with clinical, operational, and organizational
  partners
• Experience within healthcare, insurance, or large service-delivery systems is an asset
• Bilingualism (French/English) is required for this role because the incumbent must provide clinical consultation, quality assurance reviews, and ongoing support to French and English-speaking clinicians. This requirement is necessary to meet accreditation obligations and ensure services are available in French and English for the Quebec clinician network.

THE CULTURE

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a
difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS

Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.