Bilingual Customer Service Representative – US Healthcare

Bilingual Customer Service Representative – US Healthcare

Location: Remote – Mexico

Work Schedule

• Training (first 3–4 weeks): Monday–Friday, 7:00 AM–4:00 PM CDMX time.
• Regular schedule: Monday–Friday, 11:00 AM–8:00 PM CDMX time.
• Target Start date: November 9, 2026.

Candidates must be available for both schedules.

Position Overview

We are seeking a bilingual Customer Service Representative to support English- and Spanish-speaking customers in a U.S. healthcare contact center. The ideal candidate has strong communication skills, a customer-focused mindset, and the ability to learn new systems quickly.

Key Responsibilities

• Assist English- and Spanish-speaking customers with inquiries and service-related concerns.
• Provide accurate information and professional customer support.
• Navigate computer systems and maintain accurate customer information.
• Follow established procedures and deliver a positive customer experience.

Requirements

• Advanced English and fluent Spanish.
• High school diploma required; bachelor's degree preferred.
• Minimum 2 years of call center experience; 3–5 years preferred.
• Healthcare experience is a plus but not required.
• Strong computer skills and communication abilities.