Bilingual Customer Support Specialist (German)

Company Description VertexConnect is a dynamic, innovative company focused on bridging gaps and building meaningful connections that drive success. The organization specializes in connecting businesses, professionals, and ideas to enable growth and foster collaboration. VertexConnect creates impactful relationships through strategic partnerships, talent development, and tailored solutions that unlock new opportunities. With a strong commitment to excellence and a forward-thinking mindset, the company operates at the intersection of vision and reality, helping clients and partners reach their highest potential.

Role Description The Bilingual Customer Support Specialist (German) is a full-time remote role responsible for delivering high-quality service to customers in both German and English. In this position, the specialist responds to customer inquiries via email, chat, and phone, providing clear information, guidance, and solutions. The role involves troubleshooting basic technical issues, escalating complex problems to appropriate teams, and ensuring accurate documentation of interactions in support systems. The specialist is expected to maintain service-level standards, contribute to continuous improvement of support processes, and collaborate with cross-functional teams to enhance the overall customer experience.

Qualifications

• Strong Customer Support and Customer Satisfaction skills, with experience handling inquiries and resolving issues in a professional manner.
• Excellent Interpersonal Skills, including clear and empathetic communication with diverse customers and internal stakeholders.
• Technical Support capabilities, with the ability to troubleshoot common issues and follow structured procedures or scripts.
• Analytical Skills to interpret customer feedback, identify patterns, and support data-driven improvements in processes.
• Fluency in German(C1) and English (written and spoken) required; additional languages are an advantage.
• Prior experience in customer service or support, preferably in a remote or technology-driven environment.
• Comfort with CRM and ticketing tools, as well as basic proficiency with standard office and collaboration software.
• Organizational skills, reliability in meeting deadlines, and the ability to work independently in a remote setting.