Bilingual (English/French) Customer Service Representative

Bilingual (English/French) Customer Service Representative

Who We Are

Essity is a global leader in health and hygiene headquartered in Stockholm, Sweden, with a North American headquarters located in Philadelphia, PA. We are a multi-billion-dollar company with a purpose to break barriers to well-being for the benefit of consumers, patients, care givers, and customers across the globe. We do this through innovations in our Professional Hygiene, Consumer Goods, and Health & Medical business units that provide hygiene and health solutions to over a billion people every day worldwide.

Working at Essity is more than a career, it is where you will play your part in a better future, to improve well-being for people and have opportunities to drive positive change for society and the environment. As an employee at Essity, you will belong to a team where you feel valued, are safe, supported to grow and challenged to generate business results in a friendly and open atmosphere.

About the Role

Essity is looking for an experienced Bilingual Customer Service Representative who will be responsible for providing timely and effective support to customers, sales teams, and help with ordering and answering both internal and external enquiries on product availability, prices, order status, and help resolve customer complaints.

The ideal candidate should/could live in the Oakville, Canada area. 

We’re looking for people who embody our Beliefs & Behaviors and bring curiosity, innovation, and a willingness to challenge the status quo. If you want to learn and grow in a collaborative environment where your skills are challenged, but you’re always supported, we would love to connect. 

What You Will Do

• Interacts with customers via telephone and other media (fax, e-mail, etc.)
• Process sales and invoices so that customer orders are dispatched, invoiced, and paid accurately and on time.
• Resolves customer complaints or discrepancies
• Answer internal and customer enquiries on product availability, prices, delivery times, and the status of orders so that enquiries are dealt with promptly and accurately. (after sales)
• Communicate and collaborate with staff from other areas in the organization, such as production, warehouse, transport, or distribution, to confirm the status of orders and resolve customer complaints.

Who You Are

• Minimum of 3 years in a customer service role
• Bilingual verbal and written language capabilities in English and French required
• Demonstrates attentive and responsive communication
• Ability to work in a team
• PC experience (MS Office, MS TEAMS), excel spreadsheet, and SAP database applications
• Excellent communication skills, oral/written

What We Can Offer You

At Essity, we believe every career is as unique as the individual and empower employees to reach their full potential in a winning culture motivated by a powerful purpose.

Application End Date:

Job Requisition ID:

Essity265804

About Us

Essity is a leading global hygiene and health company. Our expertise began with the acquisition of the Swedish company Mölnlycke in 1975, through which our roots stretch back to 1849. Today, our sustainable innovations from globally trusted brands, designed for everybody and every body, care for the well-being of 1 billion people in 150 countries every day.

Working at Essity is not just a career but a chance to make the world healthier, safer, and more hygienic. We innovate for good to break barriers and contribute to shaping a healthier future. At Essity, we have a people-first approach where every career is as unique as the individual. We empower employees to excel together and reach their full potential through a winning culture driven by a powerful purpose. Our performance-orientated environment motivates employees to think differently and embrace challenges so we can continue improving lives, every day through better hygiene and health. We provide a sustainable work-life based on flexibility for both employees and employers. We are committed to Diversity, Equity, and Inclusion in everything we do. It is the key to our success in creating an inclusive, collaborative, and caring company culture where you can be you with us. Our purpose of Breaking Barriers to Well-being, enables customers and consumers to lead fuller lives at all stages of life.

Our leading global brands include TENA and Tork, and other strong brands such as Actimove, Cutimed, JOBST, Knix, Leukoplast, Libero, Libresse, Lotus, Modibodi, Nosotras, Saba, Tempo, TOM Organic and Zewa are sold in 150 countries. I In 2024, Essity had net sales of approximately SEK 146bn (EUR 13bn) and employed 36,000 people. We are headquartered in Stockholm, Sweden and Essity is listed on Nasdaq Stockholm. If you want to join a company where dedication to people is powered by innovation, welcome to Essity!