Bilingual Financial Services Representative

Bilingual Financial Services Representative

Location: Dartmouth, Nova Scotia, or Etobicoke, Ontario

Employment Type: 12-month contract with potential for permanent conversion

Pay Rate: $24 to $27 per hour

Expected Start Date: December 7, 2026

Work Model: Hybrid, three days per week in office

Position Overview

Our client, a global leader in human capital management and payroll solutions, is seeking a Bilingual Financial Services Representative to join its centralized Financial Services Call Centre.

In this role, you will support internal and external clients with banking, payroll, and company-level tax inquiries. You will primarily interact with Payroll Managers, Accounting teams, and Finance professionals, helping resolve time-sensitive issues accurately and professionally.

Approximately 75% of the position involves handling inbound requests. Additional client support may be provided through outbound calls, email, and chat.

Key Responsibilities

• Provide bilingual client support in both French and English through phone, email, and chat.
• Take ownership of the client experience and work toward first-call resolution.
• Respond to approximately 40 to 50 calls and 10 to 20 chat inquiries per day, depending on business volume.
• Assist with banking and payroll inquiries, including:
  • Employees who did not receive their pay
  • Payroll status updates
  • Changes to banking or payroll information
  • Debits and credits applied to client accounts
• Coordinate requests for payroll exceptions, including stop payments on cheques and recalls of direct deposits.
• Support company-level tax inquiries, including:
  • Tax adjustments
  • Business number changes
  • Tax rates and remittance frequencies
  • Tax forms and reconciliations
  • Notices received from government tax authorities
• Resolve or escalate urgent banking, payroll, and tax situations, including:
  • Employee direct-deposit recalls
  • Accelerated employer refunds
  • Non-sufficient funds payrolls
• Process requests accurately and in accordance with internal policies, government requirements, and financial-partner procedures.
• Collaborate with team members to meet or exceed service-level expectations and key performance indicators.
• Stay current on departmental initiatives, procedural changes, and business updates by participating in meetings, training sessions, committees, and presentations.

Required Qualifications

• Fluency in French and English, both written and verbal.
• One to three years of experience in a call centre or high-volume customer service environment.
• Experience in banking, payroll, financial services, accounting, or a related environment is strongly preferred.
• Ability to work from the office three days per week.
• Availability to work a rotating monthly shift between:
  • Monday to Thursday: 8:00 a.m. to 8:00 p.m.
  • Friday: 8:00 a.m. to 6:00 p.m.
• Strong communication, problem-solving, and client-service skills.
• Ability to manage a high volume of inquiries while maintaining accuracy and professionalism.
• Strong attention to detail when dealing with sensitive banking, payroll, and tax-related information.
• Ability to prioritize time-sensitive requests and escalate urgent matters appropriately.

Training

The successful candidate will receive two weeks of training from 9:00 a.m. to 5:00 p.m. The first day of training will be completed in person.

Performance Measures

Performance will be evaluated using established call centre and service-quality metrics, including:

• Total calls handled
• Calls per hour
• Average handle time
• Quality and accuracy
• First-call resolution
• Overall client experience

Why Join?

This is an excellent opportunity to gain experience with a global leader in payroll and human capital management solutions. The position provides exposure to banking, payroll, taxation, and client-service operations, with the potential to transition into a permanent role based on performance and business needs.

This is a Contract position based out of Etobicoke, ON.

The pay range for this position is $27.60 - $27.60/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

This is a Contract position based out of Etobicoke, ON.

This is a hybrid position in Etobicoke,ON.

À propos de TEKsystems et TEKsystems Global Services

Nous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de lentreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises dAllegis Group. Découvrez dautres informations à TEKsystems.com.

Ordonnance sur légalité des chances de San Francisco: Conformément à lOrdonnance sur légalité des chances de San Francisco, pour tous les postes situés dans la ville et le comté de San Francisco, nous examinerons les candidatures des personnes qualifiées ayant un casier judiciaire ou des antécédents criminels.

Utilisation de lintelligence artificielle (IA): Nous pouvons utiliser lintelligence artificielle (IA) pour soutenir certaines étapes de notre processus dembauche, notamment la recherche, la présélection et lévaluation des candidatures. LIA aide à analyser les candidatures et les qualifications, mais les décisions finales sont prises par notre équipe de recrutement. En soumettant votre candidature, vous reconnaissez et acceptez que celle-ci puisse être examinée à laide doutils dIA.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.econnaissez et acceptez que celle-ci puisse être examinée à laide doutils dIA.