Bilingual Inbound/Outbound Telephone Associate

Job Description Icon Health is a leading provider of value-based musculoskeletal (MSK) care, collaborating with payers and providers to enhance outcomes and experience for individuals. The company partners with health plans and risk-bearing providers to assume accountability for reduced total cost of care. By combining technology-enabled MSK providers with proactive care coordination and decision support services, Icon Health delivers multidisciplinary, evidence-based care. At Icon Health, we foster a culture that embraces bold thinking, rapid iteration, and practical problem-solving. We seek team members who relish challenging the status quo and thrive in vertically integrated roles—where ideas can swiftly move from concept to execution without layers of red tape. Above all, we value individuals who are eager to roll up their sleeves, tackle obstacles head-on, and create innovative solutions that improve the lives of our patients and our clinical partners. Responsibilities Answering, screening, and directing incoming calls, taking messages, and handling voicemail inquiries. Booking, canceling, and rescheduling patient appointments Collecting and updating demographic and insurance information, verifying patient eligibility, and registering new patients. Processing referrals, preparing and scanning medical records, and performing data entry. Acting as a liaison between patients, medical staff, and other departments. Other Duties as assigned Competencies Bilingual - Spanish Required HS Diploma or Equivalent Healthcare Experience a Plus! Excellent verbal and written skills, with a focus on empathy, professional phone etiquette, and clear diction. Comfort with technology including phone systems, email, documentation management systems, EHR systems Job Type: Part-Time OR Full-time Pay Commensurate with Experience Benefits Package Available for Full Time Employees Icon Health is proud to be an Equal Opportunity Employer. We are committed to building a diverse and inclusive team. We welcome candidates from diverse backgrounds; however, this position requires U.S. work authorization and we are not able to provide visa sponsorship at this time. This is a fully remote position. Important Notice: Protect Yourself from Recruitment Fraud To ensure you are communicating with a legitimate Icon Health representative, please not Verified Communication: All official emails from our team will only come from an @ iconhealthco.com email address. Live Interviews: We never hire based on text or chat alone. Our multi-stage interview process always involves several live conversations with our team members via phone and/or web conference. Your Privacy: We will never ask for sensitive financial information, home office equipment fees, or payment at any point during the hiring process. If you receive a suspicious request or an email from a different domain claiming to represent Icon Health, please do not engage Important Notice: Protect Yourself from Recruitment Fraud To ensure you are communicating with a legitimate Icon Health representative, please not Verified Communication: All official emails from our team will only come from an @iconhealthco.com email address. Live Interviews: We never hire based on text or chat alone. Our multi-stage interview process always involves several live conversations with our team members via phone and/or web conference. Your Privacy: We will never ask for sensitive financial information, home office equipment fees, or payment at any point during the hiring process. If you receive a suspicious request or an email from a different domain claiming to represent Icon Health, please do not engage