Bilingual Insurance Claims Representative - Hybrid

AMEX Assurance Co. (AAC) provides insurance protection for American Express Card Members through implicit card benefits, and fee/add-on insurance products to both Card Members and non-Card Members. This exciting opportunity will reside in the Claim and Servicing Operations department of AAC. Primary responsibilities will include servicing, and adjudication of non-license required claims and/or claims processes. This role provides an exciting opportunity to handle claims for the Retail and embedded benefit products in the AMEX Assurance Co. Insurance portfolio with growth into learning, understanding and adjusting Specialty Lines Claims over time.

Your duties may include but are not limited to:

• Investigation by using tools available to settle claims quickly and efficiently

• Gathering information to move claims forward in a productive and compliant manner

• Clear and concise documentation of actions taken on claims as part of the adjudication process for compliance and file maintenance.

• Maintaining state and company compliance

• Decision making of claims for these products, as well as direct phone interaction with the customers to ensure timely decisions

• Researching information needed to adjudicate the claims by making outbound calls to businesses and other third parties as needed.

• This position does not require previous insurance experience. We will provide you with all the necessary tools to be successful!

This hybrid position is based in Mexico City, MEX and the ideal candidate will work a minimum 3 days onsite / 2 days remotely. Must be flexible to work any schedule/hours to support our servicing levels: Monday-Friday: 8:00am – 9:00pm ET / rotational weekends: 10:00am-6:30pm ET

Minimum Qualifications:

• Customer First Principles demonstrated through excellent verbal, written and interpersonal communication skills

• Proficient in English speaking and writing

• High school diploma or higher level of education

• Demonstrate blue box values, integrity and maintain confidentiality of customer and business-related information.

• Passion for exceptional service

• Strong phone skills

• Ability to adapt to multiple demands, shifting priorities and rapid changes in workflow

• Ability to demonstrate initiative with minimal supervision to drive results

• Strong problem-solving skills, time management and organizational skills

• Superior level of accuracy and attention to detail.

• Strong proficiency in PC skills, including MS Word and Excel

Preferred Qualifications:

• Insurance or Customer Service industry experience preferred but not required