Bilingual Intake Coordinator (Reduced FT)

Brightpoint invites you to join our team of mission-driven staff who share a common vision: an equitable world where all children and families thrive in strong communities. As a leader in the human services sector for 140 years, we aim to advance the well-being of children by investing in families and strengthening communities through data-informed, collaborative, and preventative solutions.

The Bilingual Intake Coordinator will coordinate the referral, intake, and assessment process for out-patient behavioral health services. The Intake Coordinator collaborates with families and referral sources in order to determine service needs and facilitates appropriate service provisions. In addition, the Intake Coordinator will engage with internal program staff and community partners to increase the visibility and accessibility of services to eligible youth and families.

Core Responsibilities and Essential Job Functions:

• Manages email and telephone inquiries; as well as internal and external referrals for mental health services.
• Communicates with internal and external stakeholders to understand service needs.
• Schedules in-person, telephone, video or virtual intake appointments for eligibility and determination of services.
• May administer screening and assessment tools based on client needs and program requirements.
• May make written recommendations for on-going services and possible treatment goals and objectives, as directed.
• Collaborates with case management and behavioral health teams to ensure access to appropriate services.
• Provides case coordination, service brokerage, and linkages with community and internal program resources to ensure family needs are met.
• Routes service assignment and ensures a smooth transition to internal providers.
• Communicates assignment and status of referral to clients and appropriate third parties.
• Meets the documenting, record-keeping, and billing requirements of the program.
• May provide social, emotional and behavioral support to caregivers.
• Reports any suspected abuse or neglect to the Department of Children and Family Services per the Abused and Neglected Child Reporting Act.
• Attends regular supervision staffings with designated program supervisor and attends clinical supervision with clinical team when deemed necessary.
• Participates in community meetings and other collaboration opportunities to increase program visibility and accessibility; and enhance the agency’s reputation in the service area.

Candidate qualifications:

• Bachelor’s Degree in Social Work or another human service field required.
• Minimum of two years of experience working with youth and families required.
• Valid driver’s license, auto insurance, and daily access to reliable transportation required.
• Bilingual (English/Spanish) required.

Job details:

• Compensation: Salary Range $34,672-$35,500; offers are commensurate with experience and bilingual candidates may receive additional compensation. The salary range provided represents our current estimate for this role at the time of posting and is subject to change. The final salary will be determined based on a range of factors, including but not limited to, a candidate's relevant experience, education, qualifications, skills, certifications, and alignment with organizational needs. We are dedicated to fair and equitable compensation practices and are committed to fostering a diverse workforce while providing equal opportunities for all candidates.
• Clinical licensure: Licensure-eligible Intake Coordinators receive weekly clinical supervision towards licensure, and reimbursement of clinical exam registration fees.
• Benefits: Medical/dental/vision insurance, 3+ weeks paid time off in the first year including the week between Christmas and New Year’s Day (PTO increases with tenure); 11 paid holidays, supplemental insurance options, 401(k) with match (more benefits details here)
• Location: Hybrid (home office/remote/community-based); Home office (Marshfield).
• Schedule: Reduced Full-time (30 hours per week); salaried; general business hours with some flexibility for evening appointments as needed to accommodate client schedules.
• Student Loan Forgiveness: Brightpoint is an approved agency for Public Service Loan Forgiveness (PSLF).