Bilingual Medical Receptionist (AdvancedMD | English & Spanish)

Bilingual Medical Receptionist (AdvancedMD | English & Spanish) Location: Remote Schedule: Full-time, Monday–Friday, 9:00 AM–5:00 PM CT Language: English & Spanish About the Role We are hiring a Bilingual Medical Receptionist to support a U.S.-based pain management clinic. The ideal candidate has hands-on experience working in a medical office and is highly comfortable using AdvancedMD . Strong communication skills and professional English and Spanish communication are essential. Key Responsibilities Answer and manage inbound patient calls professionally and efficiently Schedule, reschedule, and confirm patient appointments Complete new patient intake and collect required information Verify patient insurance and eligibility Process and follow up on medication prior authorizations Communicate with pharmacies regarding medication-related inquiries and follow-ups Manage incoming and outgoing faxes Respond to patient questions and provide appropriate assistance Maintain accurate patient records and documentation Support daily front-desk and administrative operations Communicate effectively with patients in both English and Spanish Requirements Previous medical office experience – required Hands-on AdvancedMD experience – required Bilingual in English and Spanish Clear, professional Spanish communication and strong verbal communication skills Experience with patient scheduling, insurance verification, and new patient intake Experience handling medication prior authorizations and pharmacy follow-ups Comfortable managing fax communications and patient documentation Experience with FreedomVoice is preferred Strong attention to detail and ability to manage multiple tasks in a fast-paced medical environment Professional, patient-focused, and reliable Preferred Qualifications Previous experience in a pain management, specialty, or similar medical practice Experience using FreedomVoice Familiarity with medication authorization workflows and pharmacy communication What We’re Looking For We’re looking for someone who can confidently manage front-desk responsibilities, communicate effectively with Spanish- and English-speaking patients, and work independently within a U.S. medical practice environment. The right candidate should already be comfortable with AdvancedMD and have hands-on medical office experience.