Bilingual Onboarding Specialist

Bilingual Onboarding Specialist

PASCO is seeking a warm, detail-oriented Bilingual Onboarding Specialist to help prospective employees begin their careers with confidence. In this high-impact role, you will guide candidates through intake and onboarding, create a welcoming experience for English- and Spanish-speaking employees, and help ensure our caregiving teams are prepared to deliver exceptional home health services.

If you enjoy helping people, keeping complex processes moving, and bringing calm organization to a fast-paced environment, we’d love to hear from you.

What You’ll Do

• Meet with prospective employees to share PASCO’s culture, history, and expectations as an employer and home health provider.

• Guide candidates through each step of the intake and HR onboarding process, including Spanish-speaking candidates.

• Build a friendly, responsive candidate experience through frequent phone, email, and text communication.

• Use Salesforce to monitor daily tasks and move candidates through established onboarding steps.

• Identify barriers to employment and collaborate with managers and internal departments to resolve concerns.

• Coordinate detailed, cross-departmental onboarding activities for a high volume of employees.

• Track progress and regularly report on completion of tasks needed to onboard employees within expected timeframes.

• Prepare, deliver, and process onboarding documentation accurately and securely.

• Conduct orientation and initial trainings that welcome and equip new employees, including individuals who may not speak English.

• Protect consumer health information and comply with HIPAA privacy and confidentiality requirements.

• Follow all applicable PASCO policies and State and Federal regulations.

• Perform other related duties as assigned.

What Success Looks Like

• Prospective employees are successfully onboarded within the expected 14-day timeframe.

• Caregivers report a positive, supportive onboarding experience.

• Documentation, communications, and compliance requirements are completed accurately and on time.

What You’ll Bring

• At least one year of experience in intake, human resources, recruiting, healthcare administration, or another detail-focused, process-driven role.

• Fluency in Spanish and English is required.

• Experience working with people with disabilities or chronic illnesses is preferred.

• A proven ability to build effective relationships with clients, coworkers, and community members.

• Strong attention to detail and confidence following established processes.

• Sound judgment in identifying concerns and recommending solutions.

• Exceptional customer service skills across in-person, phone, email, and text communication.

• Comfort spending a significant portion of the workday on the phone.

• Proficiency in Microsoft Office; Salesforce or another CRM experience is preferred.

Physical Requirements

This role involves sedentary, detail-oriented work with reasonable accommodation as applicable. Responsibilities typically include:

• Sitting for extended periods while using a computer, telephone, or paperwork.

• Occasional walking and standing, up to one-third of the workday.

• Occasionally lifting, carrying, pushing, or pulling up to 10 pounds.

• Frequent talking, hearing, typing, and other detailed finger work.

• Close visual acuity for reading, data entry, document review, and computer-based work.

Join PASCO and help create a welcoming, efficient start for the caregivers who make a difference every day.