Bilingual Portfolio Specialist Operations

As an Insurance Administrator, you can expect to work collaboratively with a team on validation for acceptance insurance documents, update the insurance policy details and managing the administration of insurance policy cancellations and claims. You will be ensuring that all policy documentation is accurately completed based on the set acceptance criteria, updated when required, consistent with credit and legal requirements. Responsible for exercising adherence to: credit and matrix authorizations, system rules, and corporate policies to ensure the accurate completion of validations and updates while meeting customer expected turnaround-timing commitments.

Find out more hereabout how you can unleash your full potential at DLL !

Day to day

This position is responsible for supporting the Portfolio Services Department in insurance administrative responsibilities. This is a hybrid position and requires customer contact.

• Transaction Processing: Handle insurance-related inquiries, fee quotes, account status requests, and coverage inclusions/exclusions. Process insurance correspondence (mail, email, and fax), identify applicable contracts, review documentation, and enter all pertinent insurance information into the database.
• Documentation & Compliance: Verify proof of insurance, update customer records, manage internal and external claims, prepare and issue insurance-related correspondence including request and cancellation letters, and ensure compliance with insurance requirements, payment terms, and contract details.
• Customer Communication: Respond to insurance inquiries and resolve coverage issues by communicating with customers, insurance brokers, agents, dealers, and vendors. Provide guidance on insurance requirements, policy deficiencies, documentation needs, and negotiate fees within established guidelines while maintaining positive business relationships.
• Claims Management: Administer and track internal and external insurance claims, ensure timely collection and review of supporting documentation, liaise with customers, insurers, adjusters, and internal stakeholders, monitor claim progress, and facilitate claim resolution while protecting company interests.
• Process Management: Monitor assigned portfolios to ensure insurance requirements are met, follow up with customers for required documentation, obtain liability insurance on identified risk portfolios, administer force-placed insurance where necessary, and ensure contract interests remain protected through policy renewals or placement on the company insurance program.
• Cross-Team/Department Coordination: Liaise with Credit, Sales, and other internal stakeholders to support insurance compliance, claims management, contract updates, and the resolution of insurance coverage issues.
• Performance & Policy Adherence: Meet established service levels and performance targets (KPIs/SLAs), adhere to company policies and procedures, maintain accurate records
• Additional Support: Contribute to special projects, departmental initiatives, claims-related activities, and provide backup support as required.

All members enjoy

• Two working days per year volunteering for a local charity
• Bonus plan
• Remote working from home opportunities
• Flexible hours
• Career development opportunities: online learning, member development programs, Tuition reimbursement program.
• Outstanding Medical, Dental, Vision and Paramedical benefit programs
• Employer paid defined contribution Pension plan
• Industry leading Vacation package
• Subsidized Gym membership programs
• Employee Referral program
• Open concept modern working environment

“We not only live up to the expectations of our customers for today, but also anticipate their market needs of tomorrow.”

Essentials:

• Bilingual (French) required.
• Customer service experience an asset
• 1-3 years of insurance and/or leasing experience an asset
• Experience in Operations function (preferably in leasing or financing industry) is an asset
• Strong attention to detail and data entry accuracy
• Ability to manage multiple priorities under tight deadlines
• Excellent planning & organizational skills
• Team-oriented with a proactive mindset in a fast-paced environment
• Thrives in an independent, goal-driven work setting
• Strong analytical and problem-solving abilities
• Effective written, verbal, and interpersonal communication skills
• Ability to handle complex customer interactions and negotiations professionally
• Adaptability and openness to change
• Ability to work in a hybrid work model: in-office twice per week and remote work
• Proficiency in MS Work & Excel (an asset)
• Post-secondary education (an asset)

Choose wellbeing

DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

• Connection – Build meaningful connections with other DLL members

• Health – Manage mental, emotional and physical health

• Finance – Provide learning opportunities to help members achieve personal financial health

• Lifestyle – Maintain balance between work and life priorities

There are things that matter to our members and the wellbeing of our members matters to DLL.

Settling In

At DLL, we are many things. We are team members, family members, and community members. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We come from different backgrounds, cultures, nationalities and histories.

But for all of our differences, we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and honest directness that enable us to integrate, ideate and innovate across country lines.

Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.

We are a cross-culture collaborative – an interconnected network – that comes together every single day with one goal in mind: Partnering for a better world.

Good to know

Desired Primary Work Location: Burlington, ON

Applicable pay range

$52,323.00 - $78,485.00

Additional factors that may be used to determine your actual pay include your specific skills, years of relevant experience you possess, and other work-related qualifications. Many candidates may start in the bottom half of the applicable pay range, especially those with less experience or qualification.

This position is subject to the terms of DLL’s compensation plans and policies. Further, the position includes all other benefits provided to DLL employees, including healthcare benefits, vacation, sick leave, parental leave, possible discretionary bonuses, and all other benefits that are subject to eligibility.

• Deadline for application: Wednesday, October 28, 2026

• The selection process may involve an assessment.

• Applications via email will not be reviewed. Please apply online via our career website: www.workingatdllgroup.com

• DLL’s referral program applies.

• For more information, please contact our Talent acquisition partner April Kim via april.kim@dllgroup.com

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring is subject to the successful completion of a background check.

DLL is an equal-opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.