Bilingual Program Associate (Spanish/English)
- Salary
- $18.3–$23.3/hr
- Hiring from
- United States
- Work type
- Hybrid
- Posted
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Salary Range: $18.27 To $23.32 Hourly
Organizational Summary
Maternity Care Coalition (MCC) is a community-based nonprofit organization serving Pennsylvania and Delaware with over four decades of commitment to improving maternal and child health and early care and education. MCC’s mission is to improve the health and well-being of pregnant women and parenting families and enhance school readiness for children ages 0-3. We achieve this through direct service, advocacy, and research, in collaboration with individuals, families, providers, and communities. We envision a future where parents impacted by racial and social inequities can birth with dignity, parent with autonomy, and raise babies who are healthy, growing, and thriving.
Position Summary
MCC's Community Doula and Lactation Program offers comprehensive trainings grounded in Reproductive and Racial Justice to community members; supports pregnant and parenting families by pairing them with trained Doula and Lactation Community Health Workers (DLCHWs)/Community Doulas; and offers educational classes for childbearing families and professional development opportunities for the birth worker community.
The Program Associate provides administrative and programmatic support to Maternity Care Coalition’s Community Doula and Lactation Program. Responsible for all administrative tasks related to the Community Doula Network referral/match program, including communication with Spanish-speaking families and doulas as needed to ensure equitable access to services.
Core Functional Responsibilities
- Provides general administrative support to the Program Manager and other program staff, including responding to phone and email messages, scheduling meetings, preparing agendas, materials, handouts, and writing minutes.
- Responsible for supporting the Community Doula referral/match program with a primary focus on serving Spanish-speaking pregnant and parenting families, including responding to all requests for doula support services from pregnant families and referral partners and matching active community doula network members with families.
- Communicates with DLCHWs and community doulas (Spanish/English) to ensure delivery of client services and compliance with program scope of work
- Follows up with DLCHWs/doulas to ensure they are connecting with matched client families in a timely manner and tracks the status of doula support.
- Responsible for the distribution of client satisfaction surveys for clients who have concluded doula support services, including surveys for Spanish‑speaking families.
- Provides guidance and resources (Spanish/English) to DLCHWs/doulas to support their clients’ needs and concerns, including referrals to other MCC programs, as needed.
- Collects and verifies doula contact forms submitted by community doula network members for payment, prepares and submits their invoices for payment, and tracks and attributes them to the appropriate funding sources.
- Coordinates translation of program materials ensuring they are accurate, up to date, and accessible to Spanish-speaking families and doulas through appropriate bilingual (English/Spanish) translation and adaptation.
- Provides support with childbirth and lactation classes enrollment for Spanish-speaking families as needed.
- Updates program forms related to doula support and clients and process protocols as needed, ensuring they are linguistically accessible to Spanish-speaking families and doulas.
- Updates and monitors tracking protocols required by MCO funders.
- Utilize the database for review and confirmation of all forms submitted by doulas for support provided to childbearing families.
- Assists with the preparation of program reports.
- Assists with securing space for and the planning of Doula Network-related activities.
- Represents Maternity Care Coalition and the program in the community, including engagement with Spanish-speaking community partners and families.
Supporting Responsibilities
- Participates in team, site, and one-on-one supervision meetings as requested.
- Attend community meetings, health fairs, and events, and represent MCC as needed.
- Adheres to the MCC’s security guidelines and ensures the appropriate handling of sensitive information.
- Attend relevant staff meetings to promote communication and execution of goals.
- Completes special projects and additional tasks specific to the function of the department or as needed for the department, as directed by the supervisor.
- Other duties as assigned within the scope of position expectations.
Knowledge, Skills & Abilities
- Bilingual language skills, ability to speak, read, and write in both Spanish and English.
- Exceptionally detail-oriented and excellent time management skills.
- Excellent professional, customer-focused verbal and written communication skills, including the ability to communicate effectively, both orally and in writing, with Spanish-speaking families and doulas.
- Supports resolution of customer conflicts with professionalism, empathy, and a focus on positive outcomes.
- Experience with all Office Suite programs, including Excel and PowerPoint.
- Experience with data entry.
- Ability to organize projects independently and meet deadlines.
- Ability to work well with people and as a team.
- Commitment to racial equity and reproductive justice principles.
- Understanding of perinatal health and wellness.
- Commitment to the mission of MCC.
Experience, Education, and Licensure
Experience
- Knowledge and experience with all components of Microsoft Office, MS SharePoint, or similar platforms required.
- Trained and experienced as a birth and/or postpartum doula preferred.
Education
- Associate's degree required, or a combination of relevant experience and education.
- Bachelor’s degree preferred.
Licensure: N/A
Other Position Factors
The other position factors described here are representative of those that must be met by an employee to successfully perform the essential tasks of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Maternity Care Coalition operates as a hybrid organization. The assigned work arrangement for this position may include a combination of remote and onsite work and will be determined based on operational needs, role responsibilities, and performance. Work arrangement expectations may be modified over time to meet organizational or programmatic requirements. Staff working remotely are responsible for maintaining a safe and appropriate workspace.
- Ability to engage in extended periods of sitting, computer work, and sustained concentration to complete financial analysis, reporting, and related tasks.
- Occasionally bend, reach, lift, carry, push, or pull training materials or equipment, generally not exceeding 30 pounds.
- Possession of a valid driver’s license issued by the state of residence and the ability to successfully pass a motor vehicle record check, where driving is an essential function of the role.
- Ability to travel occasionally to attend conferences, seminars, and professional meetings.
- Ability to work non‑traditional hours on an occasional basis based on operational needs.
- Employment is contingent upon the successful completion of required post‑offer pre‑employment background clearances, as well as any additional post‑hire background, compliance, or programmatic clearances required by the organization, funders, or applicable regulations.
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