Bilingual Representative (English - Spanish Speakers)

WHAT YOU'LL OWN Handle inbound and outbound calls, emails, and chats in both English and Spanish for pre-settlement funding inquiries Gather accurate case information — accident details, attorney contacts, case status, and funding eligibility Walk clients through the pre-settlement funding process clearly and compassionately in their preferred language Coordinate with attorneys and law firms to collect required documentation and case updates Assess case eligibility and route to the appropriate funding team for review and approval Maintain accurate, detailed records of every client interaction and case progression Bridge communication gaps between Spanish-speaking clients and internal English-speaking teams Uphold data privacy, compliance standards, and professionalism at every touchpoint WHO YOU ARE 3+ years of experience in a customer service, call center, or client-facing role (Required) Fluent in both English and Spanish — written and verbal (Required) Familiarity with pre-settlement funding, personal injury, or legal funding processes is a strong plus A warm, culturally sensitive communicator who adapts naturally across languages and backgrounds Patient and composed — especially when clients are in vulnerable or high-stress situations Detail-oriented and accurate when handling sensitive legal and financial information Comfortable managing multiple cases simultaneously with consistent follow-through Flexible with shifting schedules and fully dependable in a remote work setup WHAT WE OFFER Full-time remote work with a complete WFH support program Maxicare HMO + PhilHealth coverage SIL, PTO, and a special birthday leave Paid vacation leave Zero-interest employee loan program Performance bonuses and merit-based recognition Monthly Gen Pow-Wows and team engagement events with prizes Arvios Leadership Development Academy and workshop programs Monthly 1-on-1 touchbase calls with your HR partner HOME OFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT) Stable internet connection with at least 100 Mbps postpaid Laptop/Computer Specs: (at least 16GB RAM and Intel i5 core processor equivalent or up) Noise-Cancelling Headset Dual Monitor is mandatory Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup