Bilingual Short-Term Rental Sales & Reservations Specialist (Remote)

About the Role

We are looking for a Bilingual Sales & Reservations Specialist to support a U.S.-based furnished rental company offering short-term and monthly stays. This role focuses on handling guest inquiries, following up with prospective guests, and converting leads into confirmed reservations. The ideal candidate has strong sales and customer service skills, excellent written communication, and fluency in both English and Spanish.

Responsibilities

• Handle guest booking inquiries through messaging platforms, email, and phone calls.
• Communicate professionally with guests in both English and Spanish, ensuring messages and emails are clear, well-written, and accurate.
• Follow up with prospective guests, address questions and concerns, handle objections, and convert leads into confirmed reservations.
• Provide accurate information about property details, pricing, availability, and booking requirements to help guests make informed decisions.
• Manage multiple guest conversations and booking opportunities while maintaining timely responses and a high standard of customer service.
• Maintain accurate guest information, lead statuses, and reservation records in CRM or property management systems.

Qualifications

• At least 2 years of experience working with U.S.-based clients in short-term rentals, hospitality, or property management.
• Fluency in both English and Spanish, with strong written and verbal communication skills in both languages.
• Experience handling customer inquiries through messaging platforms, email, and phone calls.
• Strong sales skills, including lead follow-ups, objection handling, and converting prospective guests into confirmed bookings.
• Excellent writing skills, grammar, spelling, and attention to detail when communicating with guests.
• Experience with Airbnb, Booking.com, Vrbo, HubSpot, or similar booking, CRM, or property management platforms is a plus.
• Willingness to work either a morning or afternoon/evening shift aligned with U.S. business hours.