Bilingual Technical Support Specialist

Title: IT Site Support Technician

Duration : 12 + Months Contract

Bilingual : French/English

Salary: 27 CAD/hr

Location: Saguenay, QC - Hybrid (3 Days/Week Onsite) - Onsite Monday through Friday or On-call rotation every 3 weeks

Description:

• Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes)
• Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting
• Demonstrated technical understanding of a broad range IT infrastructure environments
• Strong understanding of effective customer service
• Relevant technical knowledge of Windows 10 and Microsoft Office suite of products
• Ability to troubleshoot and resolve desktop hardware faults
• Build new laptop and have sufficient knowledge on the imaging process
• Mobile support: iOS and Android
• Basic printer support
• Bilingual (French/English (functional)