Bill Pay Manager

The Family Office Management (FOM) Bill Pay Group is seeking an experienced and motivated Bill Pay Manager to lead its team. The ideal candidate will oversee the day-to-day processing and approval of client bill payments utilizing the BILL platform and the firm’s proprietary Cash Management System (CMS), manage and develop the Bill Pay team, and ensure accuracy and adherence to policies and procedures across the group. Primary Responsibilities: Lead, coach, and develop the Bill Pay team, including workload distribution, training, and performance management. Manage the team’s day-to-day use of the BILL platform and CMS, ensuring proper setup, workflow configuration, and adherence to internal controls across both systems. Oversee the processing and approval of a high volume of client bills and expenses in accordance with firm policies. Serve as an escalation point for complex client inquiries, discrepancies, and time-sensitive payment matters. Provide superior client service, proactively resolving inquiries and discrepancies at both the team and client-advisor level. Oversee the client enrollment process, including documentation and form processing. Identify and mitigate client and operational issues with a proactive, solutions-oriented approach. Build strong partnerships with Client Advisors and FOM team leaders. Monitor and enforce internal controls across BILL and CMS. Support process improvement initiatives and platform enhancements for the bill payment service, including system upgrades and integrations involving BILL and CMS. Assist with special projects as needed. Qualifications: Bachelor’s degree required. 8+ years of relevant experience in bill pay or accounts payable including prior supervisory experience. Experience managing teams that utilize BILL or proprietary treasury platforms preferred. Exceptional attention to detail with a sense of urgency and follow-through. Ability to handle confidential information with tact and discretion. Proven ability to lead, coach, and manage a team in a collaborative, fast-paced environment. Proficiency in Microsoft Word and Excel. Strong organizational skills with the ability to manage multiple client accounts and priorities simultaneously. The base salary range for this position is $140,000 - $185,000 per year. This range reflects the minimum and maximum base salary we reasonably expect to pay for this role. In addition, this position may be eligible to participate in the relevant business unit’s incentive compensation plan, and other compensation programs as applicable. Eligible employees may participate in a 401(k) program with a generous profit-sharing contribution, medical, prescription dental, and vision coverage; life insurance; disability coverage; paid holidays; vacation; and sick time, subject to plan terms and Company policies. About Bessemer Trust: Bessemer Trust is a family office, overseeing $250 billion in assets for over 3,000 individuals and families of substantial wealth. Its more than 1,300 employees are singularly focused on private wealth management — disciplined investment management, sophisticated wealth planning, comprehensive family office services, and highly personalized client service. Established in 1907 as the family office for Annie and Henry Phipps, Bessemer Trust is in its seventh generation of ownership by the Phipps family. As a self-made entrepreneur, Henry Phipps was a founding partner and chief financial officer of Carnegie Steel. Bessemer Trust retains its original focus as a privately owned and independent wealth manager deeply committed to its mission of providing peace of mind to its clients. Bessemer’s adherence to putting clients’ interests first, fiduciary mindset, and highly collaborative culture are at the heart of everything the firm does. Key Facts: For more than 119 years, Bessemer Trust has operated continuously in a single line of business, independently owned by one family. Headquartered in New York’s Rockefeller Center, Bessemer Trust has 22 offices in total. Woodbridge, NJ, is one of the firm’s largest offices, which hosts a wide range of technology and operations professionals. In addition to its sizable presence in New York and Woodbridge, the firm provides client service through offices in Atlanta, Boston, Chicago, Dallas, Delaware, Denver, Garden City, Grand Cayman, Greenwich, Houston, Los Angeles, Miami, Naples, Nevada, Palm Beach, San Diego, San Francisco, Seattle, Stuart, and Washington, D.C. To watch a video about Bessemer Trust’s history, click here . To learn more about Bessemer Trust, click here . About Our Employee Rewards and Benefits: We provide exceptional rewards and benefits that are among the best in the industry, giving our people access to a wide range of options, including: Competitive base salary plus discretionary annual bonus for select positions A 401(k) plan with a generous annual profit-sharing contribution Personalized development and career opportunities, including tuition reimbursement support Comprehensive medical, dental, and vision plans with zero contributions for employee coverage Employee assistance (EAP) and wellness programs Hybrid work environment: 60% in office, 40% remote for most positions Paid time off and paid parental leave Employer-paid life insurance and short- and long-term disability coverage Legal services and financial wellness plans at no cost to employees Bessemer Trust is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We encourage candidates of diverse backgrounds to apply.