Billing Analyst

National Carwash Solutions (NCS) has grown over the past 50 years to become North America’s largest equipment, service, and cleaning solutions provider in the car wash industry. Our world-class brands are backed by the largest service network in the country, with more than 500 dedicated service professionals and growing!

Come join us for an extraordinary career in a high growth, team-oriented company!

About the Position

As a Billing Analyst, you will be the front line of the customer service part of our accounts receivable team. You will deal with customers and employees on a daily basis to ensure that accounts are set up correctly, to assist with disputes, to invoice customers, and to ensure prompt collection of billings. This includes reviewing billing contracts to ensure accurately and timely invoicing for both aftermarket and equipment customers.

Job Duties:

• Send Invoices to customers
• Maintain high attention to detail
• Verify customer information is accurate and complete
• Identify system issues and opportunities for continuous improvement
• Support billing disputes by resolving customer billing issues
• Reconcile customer accounts and create deposit, progress, and final billing including any change orders
• Support the uploading of Invoices & Information for a wide range of customers in the following portals:
  • IDS
  • SNOW
  • Verisae
  • Axxerion
  • Service Channel
  • FM Dash
• Ensuring that all invoices are cleared from Additional Entry throughout the month
• Work through different levels of Approvals in the internal NCS Portal (1st & 2nd, Rejects, Etc)
• Working with Credit Memo Processing on any corrections, change orders, and rebills needed
• Assist sales and field personnel in monitoring of daily Invoice Status Report to identify areas to address such as NTE issues, tax issues, missing PO numbers, etc.
• Work with Cash Application to apply payments and deposits to invoices and orders in a timely manner
• Collaborating w/ internal employees as well as external customers to resolve any inconsistencies or issues, both on billing side (NCS Portal) and customer side (external portals)
• Reviewing aging reports for customers to confirm all invoices have been submitted and are accepted by the customer
• Additional help on Ad Hoc items, as well as assisting with other customer service tasks as needed

Qualifications:

• Associate’s degree in Accounting or equivalent from two-year or technical school; OR 3 years related experience and/or training; OR equivalent combination of education and experience
• Flexible and able to adapt quickly to new methods, processes, and system changes
• Exceptional attention to detail
• Ability to thrive in a fast paced environment
• Strong customer service focus and problem solving skills
• Proficient with MS Office (Excel, Word)
• Familiar with NetSuite and Salesforce software, preferred)
• Experience with any billing technology or automation tools

Physical Requirements:

Activity	None	< 3 hours/day	3 -6 hours/day	> 6 hours/day
Stand		X
Walk		X
Sit				X
Use hands to finger, handle, & feel				X
Reach with hands & arms				X
Stoop, kneel, crouch		X
Climb		X
Balance		X
Talk or hear				X
Look at a computer screen				X
Lift up to 50 lbs.		X

Grow your career supported by an energized and passionate team, professional development, training, flexibility and opportunities for advancement. We offer competitive wages and benefits including comprehensive health, dental and vision coverage, matching 401(k), paid time off and more.

NCS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local law.

NCS is a drug-free workplace.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Management retains the right to change job duties and responsibilities at any time, based on business needs.