Billing, Credentialing & Back-Office Operations Coordinator

Location: Remote Hours: Full-time preferred (40 hours/week); minimum 30 hours/week About Nabi Health At Nabi Health, we provide weight-inclusive nutrition care for people navigating eating disorders, disordered eating, and body distress. Our clinical model is supported by a strong operational backbone that ensures patients and providers have seamless, reliable, and ethical care experiences. We are seeking a Billing, Credentialing & Back-Office Operations Coordinator to support revenue cycle operations, provider onboarding, and administrative workflows that enable our clinicians to deliver high-quality care at scale. This role is ideal for someone who is detail-oriented, systems-driven, and excited to help build operational processes in a growing, mission-driven healthcare startup. What You’ll Do Billing & Revenue Cycle Management Manage day-to-day billing workflows, including claims submission, reconciliation, and follow-up Track and resolve claim denials and follow up with payers to ensure timely reimbursement Maintain accurate billing, insurance, and provider records within EMR and practice management systems Support revenue cycle reporting and collaborate with operations leadership to improve efficiency Credentialing & Provider Enrollment Manage credentialing and payer enrollment for new Registered Dietitians (RDs) Track credentialing timelines to ensure clinicians are onboarded and billable as efficiently as possible Maintain up-to-date provider licenses, credentials, and payer statuses Ensure provider capacity keeps pace with patient growth Back-Office & Administrative Operations Support onboarding of clinicians into EMRs, billing systems, and administrative workflows Maintain accurate provider and administrative data across internal systems Assist with scheduling, data entry, and clinician administrative support as needed Collaborate with leadership to streamline workflows and build scalable operational processes Compliance & Communication Ensure compliance with HIPAA and payer requirements across all workflows Serve as a point of contact for clinicians and patients regarding administrative and billing questions Communicate clearly, professionally, and empathetically in a patient-centered care environment What You Bring Required 1+ years of healthcare administration experience Prior experience with medical billing, insurance claims, denials, or RCM workflows Strong organizational skills and exceptional attention to detail Comfort with EMRs, billing software, spreadsheets, and Google Workspace Ability to work independently in a fast-paced, fully remote environment Preferred Experience with credentialing, payer enrollment, or provider onboarding Experience in behavioral health, nutrition, or eating disorder practices Familiarity with EMRs such as SimplePractice, Healthie, or similar systems Working knowledge of CPT and ICD-10 codes What We’re Looking For A problem-solver with a process-first mindset Highly reliable, proactive, and detail-oriented Comfortable with ambiguity and rapid growth environments Clear, timely communicator and strong collaborator Committed to equity, respect, and patient-centered care What We Offer Competitive pay Health, dental, and vision insurance (for full-time roles) Home technology reimbursement Flexible scheduling within core business hours Professional growth opportunities within a rapidly scaling health organization