Billing & Insurance Claims Assistant (LATAM only)

Job Description This is a remote position. Only LATAM-based candidates (bilingual in Spanish and English) Full-Time | Independent Contractor Position Overview We are seeking a detail-oriented Billing & Insurance Claims Assistant to support U.S.-based medical practices with end-to-end insurance billing processes. This role is primarily focused on claims management, corrected claims, and appeals , working closely with internal billing teams and insurance providers. The position is billing-focused and does not involve front desk responsibilities or appointment scheduling. Patient communication is limited to insurance-related matters only. Current Scope of the Role The Billing & Insurance Claims Assistant is responsible for managing billing workflows independently after training, following established procedures and coordinating with internal billing leads when necessary. Key Responsibilities Handle the full billing process up to claim submission . Prepare and submit corrected claims when errors are identified. Manage appeals , including: Online submissions Manual or mail-based appeals when required Communicate with U.S. insurance companies to resolve claim issues, denials, or process changes. Communicate with patients only for insurance-related matters (e.g., missing information, coordination with payer requirements). Work with multiple insurance companies , adapting to different billing rules and processes. Maintain accurate documentation and updates within billing systems and shared records. Follow internal workflows and documentation provided by the client and MyVA Support. What This Role Does NOT Include Appointment scheduling Front desk or receptionist duties Answering inbound calls or general customer service Skills & Experience Gained in This Role Practical experience with diagnostic and CPT billing codes . Exposure to 4–5 different U.S. insurance companies and their billing processes. Hands-on experience managing claim lifecycle, from submission to resolution. Ability to work independently after structured training and shadowing. Challenges You May Encounter Adjusting to process changes from insurance companies that may affect claim timelines. Working within a multi-layer communication structure , requiring coordination with internal team members for escalations or approvals. Requirements Proven experience in U.S. medical billing and insurance claims . Hands-on experience with corrected claims and appeals . Familiarity with CPT and diagnostic codes. Experience communicating with U.S. insurance providers. English level: B2 or higher (reading, writing, and speaking). Strong attention to detail and ability to work independently after training. Comfortable following documented procedures and workflows. Nice to Have Experience working remotely with U.S.-based medical practices. Familiarity with EMRs or U.S. billing platforms. Willingness to expand responsibilities over time. Benefits Growth & Development Opportunities Continued exposure to additional insurance companies and more complex billing scenarios. Opportunity to deepen expertise across all payer processes. Based on performance and business needs, the role may gradually evolve to include limited patient phone interactions strictly related to billing and insurance matters. Periodic performance reviews focused on accuracy, efficiency, and compliance. Work Conditions Remote position (LATAM-based candidates only) Full-time availability aligned with U.S. business hours Independent Contractor role (contractor is responsible for local taxes and statutory contributions) $850 USD Monthly