Billing Issue Administrator

Key Responsibilities:
Billing Issue Management:
• Identify and compile billing issues for resolution.
• Communicate promptly with client contacts to address and resolve billing discrepancies.
• Maintain accurate records of all billing-related communications and updates.
Follow-Up and Communication:
• Send regular follow-ups to client contacts until billing issues are fully resolved.
• Escalate unresolved issues to the appropriate stakeholders when necessary.
Reporting:
• Notify the billing department of all resolved issues, ensuring proper documentation and
updates.
Payroll Support:
• Provide backup support to the Payroll Support Representative by addressing payroll inquiries
received via calls or emails.
Administrative Support:
• Perform additional administrative duties as assigned by management to support department
operations

Qualifications:

Education and Experience:

• Bachelor’s degree in Human Resources, Business Administration, Accounting, or a related field (IS A PLUS).
• Minimum of 1-2 years of experience in billing, payroll, or administrative roles.

Skills and Competencies:

• Strong organizational and time management skills to handle multiple tasks and meet deadlines.
• Excellent communication and interpersonal skills for effectively liaising with clients and internal teams.
• High attention to detail and accuracy in compiling and reporting information.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with billing or payroll software.
• Ability to work independently and collaboratively in a team-oriented environment.
• Problem-solving mindset with the ability to handle sensitive client matters professionally.

Important Details:

• Hybrid Setup (Onsite Sched: Monday to Wednesday) - 3x Office, 2x WFH
• Located in Valero St., Makati City
• Equipment Provided
• Graveyard Shift