Job title: Billing Manager
Office location: Spanskih boraca, Belgrade - Hybrid working (3 days in the office)
About the role and the Team:
Billing Manager is responsible for overseeing billing operations and ensuring the accurate and timely execution of the Order-to-Cash (O2C) process, from order validation through invoicing to payment processing. The role manages billing systems, processes, and controls to ensure compliance, efficiency, and a high level of customer service. Key responsibilities include maintaining billing accuracy, driving process improvements, managing system enhancements, resolving billing issues, and collaborating with Sales, Finance, and Customer Service teams to optimize revenue realization and KPI monitoring.
What will you be doing?
• Manage and oversee the end-to-end Order-to-Cash (O2C) process, ensuring accurate and timely order processing, invoicing and payment processing
• Lead daily billing operations to ensure invoices are generated accurately, delivered on time, and comply with contractual and regulatory requirements
• Own and maintain billing systems, driving system enhancements, issue resolution, and process optimization
• Develop, implement, and continuously improve billing processes, controls, and standard operating procedures to enhance efficiency and accuracy
• Ensure the integrity of billing data and compliance with internal policies, financial controls, and audit requirements
• Collaborate with Sales, Customer Support, Finance, and Operations teams to resolve billing issues and support seamless customer transactions
• Monitor billing performance metrics and identify opportunities to improve revenue realization, cash flow, and customer experience
• Manage billing escalations, customer disputes, and complex invoicing requirements in a timely and professional manner
• Support business transformation initiatives, including system implementations, process automation, and O2C improvement projects
• Provide leadership, guidance, and training to billing team members to drive high performance and continuous development
• Support companywide projects in domain of billing, provide timely requirements, use cases and support the team during pre-project release phase and post project release
• Ensure operational quality and completeness of billing function trough daily billing checks, incident management and system updates and improvement efforts
• Ensure accounting completeness and accuracy related to the customer billing
What we are looking for:
Why work for us?
We're in your corner and our vision is to be the UK's most loved and desired broadband provider, that shows the way broadband is done!
Awarded Broadband Provider of the Year 2023 Uswitch Telecoms Awards, as voted for by 20,000 customers, plus Fair Terms Gold Award 2023. We're also very proud to have been awarded Great Place to Work Certification (2022-23) and UK's Best Workplaces for Wellbeing (2022)
In our Belgrade office, we work with our UK colleagues in a shared mission: to gigabit Britain. Our office started up in 2013 with what was then 20 developers, now we're more than 700 people. Do you want to be a part of our next adventure?
Going beyond the expected
Whatever we're doing – whether we're liaising with our customers, delivering our network, or working on our company strategy, going beyond the expected is the benchmark for everything we do. How we work is shaped by our three culture principles:
Some of our key Benefits:
We're committed to providing equal opportunities to all applicants and employees. In fact, this is at the heart of our culture and values. We welcome applications from candidates from all walks of life.
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