Billing Platform Manager

Job Description

The Role

The Strategic Billing Platform Manager is responsible for the ownership, governance, operational performance and continuous improvement of the Strategic Billing Platform and associated billing capabilities. The role acts as the accountable owner for the Billing Platform ecosystem, ensuring Billing Platform, Salesforce Revenue Cloud, Finance systems, Data Platform and associated integrations operate as a stable, scalable and supportable enterprise capability.

Working closely with Product, Finance, Operations, Technology and Data teams, the role is responsible for platform strategy, service performance, governance, roadmap management, vendor relationship management, billing data quality, platform lifecycle planning and continuous optimisation of the end-to-end billing capability. The role ensures billing services remain aligned to business priorities, operational requirements and finance controls whilst driving automation, standardisation and simplification across the billing landscape.

Key Responsibilities

• Own and manage the Strategic Billing Platform, ensuring it remains stable, scalable, supportable and aligned to business, commercial and operational priorities.
• Define and maintain the Strategic Billing Platform roadmap, governance model, support model, design standards and best-practice operating principles.
• Act as design authority for Billing Platform configuration, data model extensions and customisation decisions, ensuring the platform remains maintainable, upgradeable and aligned to enterprise architecture standards.
• Own the platform operating model across Billing Platform, Salesforce Revenue Cloud, Finance systems, Snowflake/Data Platform and associated integrations.
• Own service performance and operational health of the Billing Platform, including platform availability, operational KPIs, service reviews, incident trend analysis and continuous improvement activities.
• Define and maintain integration standards between Billing Platform, Salesforce Revenue Cloud, MSD, DocuSign CLM, Snowflake, Finance/ERP platforms, Vertex and other relevant systems.
• Define and maintain API contracts, event schemas, message standards, error handling, retry logic, monitoring and data lineage across key billing integration touchpoints.
• Own platform-side governance of the middleware layer from a Billing Platform perspective, ensuring integration design remains supportable, resilient and scalable.
• Partner closely with the Salesforce Platform Manager to ensure Revenue Cloud and Billing Platform capabilities remain aligned through the agreed platform operating model.
• Own the integrity, governance and quality of billing data across Billing Platform, Revenue Cloud, Finance systems and the Data Platform.
• Work with Data Platform teams to establish and continuously improve billing datasets, reconciliation datasets, financial reporting datasets and operational insight capabilities.
• Ensure billing processes remain compliant with finance controls, audit requirements, regulatory obligations and operational policies.
• Lead continuous improvement initiatives that reduce manual intervention, improve reconciliation accuracy, increase automation and simplify operational processes.
• Own platform lifecycle planning, including upgrades, release impact assessment, technical debt management, capacity planning, security posture and long-term sustainability.
• Act as primary point of contact and senior stakeholder for the Billing Platform vendor relationship, including product roadmap engagement, escalations, licensing considerations and adoption of platform capabilities.
• Monitor platform usage, adoption, service performance and operational outcomes, using insight to drive standardisation, optimisation and continuous improvement.
• Apply knowledge of finance processes, controls, compliance, risk management and multi-entity / cross-border billing operations to platform decisions.
• Own the strategic roadmap for retirement and decommissioning of legacy billing components as platform maturity increases.
• Provide clear updates on platform performance, service health, risks, roadmap, vendor activities and strategic priorities to stakeholders across Finance, Product, Data, Operations and Technology.
• Maintain a strong understanding of Agentforce and emerging automation capabilities that can improve billing operations, billing support, reconciliation activities and billing-related decision-making.

Knowledge, Skills and Behaviours

Essential

• Degree in Computer Science, Software Engineering, Information Systems, Business Technology or equivalent experience.
• 5+ years' experience managing a Billing Platform, Revenue Platform or similar commercial / finance platform.
• Practical experience with Salesforce Revenue Cloud, CPQ, pricing, contracting and order-to-cash processes.
• Strong understanding of Billing Platform operating models and platform governance.
• Strong understanding of end-to-end order-to-cash and billing processes.
• Experience integrating Salesforce with billing, finance, ERP, data and operational platforms.
• Experience managing enterprise platforms within a governed platform, Centre of Excellence or enterprise architecture model.
• Experience working with third-party SaaS vendors, product roadmaps, platform licensing and vendor escalation processes.
• Strong understanding of platform lifecycle management, upgrades, release planning and technical debt management.
• Experience working with Snowflake or equivalent enterprise data platforms.
• Strong understanding of billing data, reconciliation data, financial reporting data and data governance principles.
• Understanding of finance operations, audit requirements, billing controls, reconciliation and compliance obligations.
• Experience using platform metrics, operational KPIs and service performance indicators to drive improvement.
• Strong stakeholder management across Finance, Product, Data, Operations and Technology teams.
• Ability to balance operational demands, governance requirements and strategic platform development.
• Experience operating in Agile delivery environments.
• Strong understanding of platform integration patterns and cross-system dependencies.
• Strong ownership mindset with accountability for outcomes.
• Thinks in terms of platforms, services and business capabilities rather than individual projects.
• Pragmatic, commercially focused and operationally aware.
• Drives consistency, standardisation, simplification and automation.
• Naturally collaborative across Product, Finance, Operations, Technology and Data teams.
• Strong analytical and problem-solving skills.
• Challenges constructively whilst maintaining strong stakeholder relationships.
• Clear communicator, able to engage technical, operational and business audiences.
• Comfortable operating within complex global enterprise environments.
• Able to manage competing priorities whilst maintaining long-term platform integrity.
• Strong service ownership mentality with a focus on reliability, supportability and continuous improvement.
• Comfortable making decisions using data, operational insights and financial impact considerations.

Reward & Benefits: What's in it for me?

We want our people to feel recognised, supported and able to thrive both at work and beyond it.

We offer a competitive reward package designed to support your financial, physical and mental wellbeing, alongside opportunities to learn, develop and be recognised for the contribution you make. Benefits vary by role and location, and full details will be shared as part of the application process.

Equal opportunities: Our commitment to inclusion

Collinson Group is an equal opportunities employer. We welcome applications from people of all backgrounds, identities and experiences, and believe that different perspectives make our business stronger.

About Us

Collinson Group is powered by a culture of innovation, collaboration, and integrity. Our employee experience brings together everything that makes us unique: our strong values, our commitment to sustainability, our recognition programmes, and our inclusive culture. Most importantly, it’s our people who make the difference. At Collinson Group, we’re curious, hardworking, humble, and focused on creating impact together, which is why we’re proud to be recognised as a top workplace.

Why work here?

Better journeys start here — including your own.

Join a growing global business where you can solve meaningful challenges, collaborate with talented people around the world and help shape the future of travel, loyalty and customer experience.

Bring your perspective, grow beyond your role and make an impact that reaches beyond profit.

Your next journey could start here

Our Culture

At Collinson Group, our culture is shaped by how we work as much as what we achieve. We are curious, ambitious and grounded, and we believe the strongest ideas are built together.

Our values — Do the Right Thing, Take Action, One Team and Act Smarter — guide the decisions we make, the way we treat one another and how we deliver for our clients, customers and partners.

We want everyone to have the opportunity to do meaningful work and fulfil their potential. Through learning and development, recognition, wellbeing, inclusion and our commitment to sustainability and community impact, we create an environment where people can grow, contribute and feel that they belong.