Billing Specialist

Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. What more do we need to truly be unstoppable? Perhaps, that is you! Who we are: Flywire is a global payments enablement and software company, delivering high-stakes, high-value payments across the global education, healthcare, travel and B2B industries and, in China, Flywire partners with licensed payment partners to provide payment services to Chinese users of the Flywire platform. Today we support more than 5,100+ clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies. With over 1,400 global FlyMates, representing more than 40 nationalities, and in 15 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow. The Opportunity: We, at Flywire, are seeking a Billing Specialist in India. Billing Specialist roles are not your typical billing positions . As a key member of the Finance Operations team, you play a critical role in ensuring accurate and timely billing while supporting a seamless customer experience. Your attention to detail, problem-solving mindset, and commitment to operational excellence help drive billing accuracy and process efficiency across the organization. As part of this role, you will work closely with Finance, Sales, Customer Success, and other cross-functional teams in a fast-paced environment where growth, change, and continuous improvement are the norm. Strong written and verbal communication skills, adaptability, and a proactive approach are essential, as your day-to-day responsibilities involve managing billing requests, resolving customer inquiries, and supporting process enhancements. You will be expected to anticipate common questions or issues, proactively identify solutions, and provide guidance before they escalate, while remaining flexible as processes and systems continue to evolve. You will be primarily responsible for reviewing customer contract details to ensure billing accuracy and timely invoice generation. In addition, you will support the transition of customer billing activities from legacy processes to automated CPQ workflows, helping improve efficiency, consistency, and scalability across billing operations. You will conduct daily follow-ups on unresolved requests through email, Slack, and ZenDesk, ensuring prompt resolution and a positive customer experience. As a Billing Specialist, you will also support month-end and quarter-end close activities, maintain compliance with internal controls by assisting with SOX reporting requirements, and collaborate with stakeholders to ensure billing processes are accurate, compliant, and continuously improving. Your ability to navigate ambiguity, embrace change, and contribute to process optimization will be key in delivering a reliable, efficient, and customer-focused billing experience. You will Review customer contract details, ensuring accuracy for timely billing Transition customer billings from legacy processes to automated CPQ processes Conduct daily follow-up with previously unresolved requests by email, Slack, and/or ZenDesk Perform month-end and quarter-end activities Support SOX reporting requirements Here’s What We’re Looking For: 2+ years of billing or Finance experience Strong written and verbal communication skills Anticipates common questions or issues, proactively offering tailored suggestions to resolve them before they further escalate Highly flexible and open to ambiguity, change in processes and procedures, as the company grows and evolves Technologies We Use : NetSuite ERP Google Workspace ZenDesk Salesforce Slack Floqast Jira What We Offer: Competitive compensation Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams) Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media Dynamic & Global Team (we have been collaborating virtually for years!) Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates Be a meaningful part in our success - every FlyMate makes an impact Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days! Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!) Submit today and get started! We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions. Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race, colour, religion, sex, pregnancy, gender identity, national origin, age, ancestry, physical or mental disability, sexual orientation, genetic disposition or carrier status, veteran status, or any other category protected under applicable national, federal, state or local law.