Billing Specialist

POSITION SUMMARY
The Billing Specialist contacts current, withdrawn, and graduated students regarding outstanding balances owed to the University. The Billing Specialist works with each student to establish a payment plan that fits the student’s budget and, for students who have withdrawn, reviews available options such as re-enrollment or a payment plan. The position requires accurate account documentation, professional communication, and strict adherence to student privacy requirements.
ESSENTIAL FUNCTIONS
The following functions are essential to the position. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform these functions.
1. Make outbound calls and handle inbound calls with current, withdrawn, and graduated students regarding account balances, using automated and manual dialing systems, in compliance with applicable federal and state consumer-contact laws and Company policy.
2. Review student accounts, identify past-due balances, and present options for bringing accounts current.
3. Establish and document payment plans that align with the student’s financial circumstances and Company guidelines.
4. For withdrawn students, review available options, including re-enrollment or payment arrangements, and coordinate with other departments as needed.
5. Accurately document account activity, payment arrangements, and the status of collection efforts in student information and collection systems.
6. Maintain a working knowledge of the clients process and related systems.
7. Maintain a working knowledge of and apply Company billing policies and procedures; provide students with accurate, complete, and valid information.
8. Collaborate with Financial Services Representatives to deliver consistent, high-quality service to students.
9. Work independently after initial training and meet or exceed established productivity and quality benchmarks.
10. Protect the confidentiality of student education records in accordance with the Family Educational Rights and Privacy Act (FERPA) and Company policy.

QUALIFICATIONS
Education: High school diploma or GED required.
Experience: Minimum of 12 months of customer service experience.
Knowledge, Skills, and Abilities:
• Proficiency with Microsoft Office; experience with student information or financial aid software (CampusVue/CampusNexus preferred).
• Effective verbal and written communication and interpersonal skills.
• Customer-service and problem-solving approach to work.
• Ability to multitask, work independently, and make decisions within established guidelines.

PHYSICAL DEMANDS
This position is classified as sedentary and is performed remotely. The physical demands described are representative of those required to perform the essential functions of the job.
• Sitting at a desk and working on a computer for extended periods.
• Frequent, repetitive use of fingers, hands, and wrists for keyboarding and data entry.
• Frequent telephone or headset use requires clear speech and hearing.
• Close vision for extended screen work.
• Occasional standing, walking, bending, and reaching.
• Occasional lifting or carrying of up to 10 pounds (e.g., laptop, office supplies).

WORK ENVIRONMENT AND SCHEDULE
• Remote work from a home office that allows confidential handling of student information.
• Standard full-time workweek; overtime on weekdays or weekends may be required based on business needs.

ADDITIONAL INFORMATION
This job description is not an exhaustive list of all duties, responsibilities, or requirements. Studio Enterprise may modify duties and requirements based on business needs. This job description does not create a contract of employment; employment with Studio Enterprise is at-will.
Studio Enterprise is an equal opportunity employer and complies with the Americans with Disabilities Act Amendments Act (ADAAA). Employees who need a reasonable accommodation to perform the essential functions of this position should contact Human Resources.