Bluebird.watch Success Manager

Bluebird.watch Success Manager

Remote, Eastern or Central time zone | Full time | Early career | Reports to the Director of Project Management

$55,000 to $65,000 base | $70,000 to $85,000 on-target earnings

Bluebird installs and services the technology that runs multi-site businesses: security cameras, access control, alarms, IT infrastructure, point of sale, digital signage and more, across the US and Canada. Bluebird Watch is our client platform. Every site, every system, one place to get things fixed.

The Job

Get every new client using Bluebird Watch, keep them using it, and run the service tickets that come in.

In practice that means our clients open a ticket in Watch instead of calling around, every user knows what the platform does for them, and the client renews.

What You Own

• New clients and new users. You set up their account, load their sites and contacts, send the invites, and walk each person through it until they have opened their first ticket.
• Explaining the system. Walkthroughs, answers, and short how-to notes, in plain words, for people who did not ask to learn new software.
• Keeping accounts current. Sites, technology, contacts, logos and settings stay accurate because you keep them that way.
• Engagement. You are in touch with your users on a set cadence. You know who is active, who has gone quiet, and why, before anyone asks.
• Ticket projects. When a ticket comes in, you run it: dispatch through our network of technicians, client updates at every step, and closeout.
• What users tell you. When something in Watch confuses people, you bring it back so we can fix it.

What You Do Not Own

Pricing and contracts belong to our account executives. Technicians come through our network; you dispatch them, you do not manage crews. Large installation projects belong to our project managers, until you are ready to take them on.

How We Work

• Frequent communication. Every open ticket gets a client update on a set cadence, news or no news. Bad news goes out the day we learn it.
• Repeatable process. One onboarding, one ticket process, one closeout. Not one per person.
• Continuous training. We run our own training platform, and every expensive mistake becomes a lesson so we pay for it once.
• AI-forward. Bluebird is AI-forward. We provide AI tools and encourage you to use them to write, research, set up accounts and move faster. Knowing when to check its work is part of the job.

Where This Goes

This role is built to grow into a full Project Manager position, with key accounts and larger projects. You will learn our framework on service tickets first, then take on more as you show you can run them.

Who This Is For

• You are early in your career and want to learn how projects are run, not just watch it happen.
• You write clearly and you pick up the phone. Most of this job is communication.
• You follow up without being asked. If a user has gone quiet, you find out why.
• You are organized. You can keep a dozen accounts and open tickets moving at once without dropping one.
• You are comfortable with technology and curious about how it works. You do not need to know our systems yet. We will teach you.
• Customer support, account management, project coordination or a similar first role is a plus. So is any time around low-voltage, IT or facilities work.

Pay

$55,000 to $65,000 base salary, depending on experience. On-target earnings are $70,000 to $85,000, with a bonus tied to client engagement, renewals and tickets closed. When you move into a Project Manager role, your base and bonus both step up.

Straight Talk

We are asset-light on purpose, which means fewer people carrying more. The role is home-based anywhere in the Eastern or Central time zone. Do not take this job if you want to wait for instructions, or if you would rather report a problem than solve it.

How to Apply

Apply here on LinkedIn or send a resume to team@trustbluebird.com with "Watch Success Manager" in the subject line.