Bodily Injury & Litigation Supervisor

Description

Claims Bodily/Litigation Supervisor

Aspire General Insurance Services

At Aspire, we're on a mission to deliver affordable specialty auto insurance while providing outstanding service to our customers. Our values are captured in ABLE: Always do the right thing, Be yourself, Learn and evolve, and Execute. If you're a collaborative leader who thrives in a fast-paced claims environment and enjoys developing talent while driving results, we'd love to hear from you.

About the Role:

Aspire is seeking an experienced Claims BI/Litigation Supervisor to lead and support our Bodily Injury and Litigation claims team. In this role, you will provide technical guidance, coaching, and oversight to ensure claims are handled efficiently, accurately, and in compliance with company standards and industry regulations.

Required Qualifications:

• 8+ years of Property & Casualty claims experience.
• Significant experience handling:
• Bodily Injury claims
• Uninsured/Underinsured Motorist Bodily Injury claims
• Litigated claims
• Property Damage claims
• Strong understanding of insurance industry practices, regulations, and claim handling standards.
• Excellent analytical, organizational, and decision-making skills.
• Ability to effectively manage multiple priorities in a high-volume environment.
• Strong communication and customer service skills.
• Proficiency with Microsoft Office products and claims management systems.
• Ability to successfully pass a background check.

Preferred Qualifications:

• Prior claims leadership or supervisory experience.
• Experience mentoring and developing claims professionals.
• Demonstrated success managing litigation strategy and settlement negotiations.

Leadership & Team Development:

• Provide guidance, coaching, and technical direction to BI/Litigation adjusters.
• Lead team meetings and conduct regular one-on-one coaching sessions.
• Assist with recruiting, training, onboarding, and developing top claims talent.
• Support performance management and achievement of team goals.
• Approve employee timecards and monitor productivity.

Claims Oversight & Technical Review:

• Review claims for coverage, liability, reserve adequacy, and handling quality.
• Evaluate BI and UMBI exposures and recommend negotiation strategies.
• Grant authority to accept, defer, or reject settlement demands within designated authority limits.
• Approve settlements and claim payments within assigned authority.
• Ensure claims are handled in accordance with company guidelines, regulatory requirements, and industry best practices.
• Conduct ongoing reserve reviews and direct reserve adjustments when appropriate.

Litigation Management:

• Monitor litigated claims for timely handling and resolution.
• Review legal and vendor invoices and authorize appropriate payments.
• Monitor filing deadlines, pleadings, and litigation-related activities.
• Assist with quarterly Litigation Calibration reporting and analysis.
• Authorize use of approved vendors, accident reconstruction experts, and other resources as necessary.

Operational Excellence:

• Assist with claim assignments and workload distribution.
• Monitor aging claims, overdue tasks, inactive files, and reserve exceptions.
• Respond to escalated customer concerns and complaint calls.
• Support training on systems and tools including claims management platforms, reporting portals, DocuSign, ISO Claim Search, and related technologies.
• Maintain compliance with state and federal regulations, Department of Insurance requirements, and company policies.

What Makes You Successful:

• You lead with integrity and accountability.
• You enjoy coaching others and helping teams succeed.
• You thrive in a fast-paced, high-volume claims environment.
• You have strong technical claims expertise and sound judgment.
• You build positive relationships with team members, partners, vendors, attorneys, and customers.
• You consistently deliver excellent service and results.

Aspire is an Equal Opportunity Employer committed to creating an inclusive workplace where all employees and applicants are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.

Aspire provides reasonable accommodations to qualified individuals with disabilities and for sincerely held religious beliefs and practices. Applicants requiring accommodation during any stage of the recruitment or hiring process should inform us right away.

Aspire complies with all applicable fair chance, ban-the-box, and criminal history consideration laws. Qualified applicants with criminal histories will be considered in a manner consistent with applicable law and the requirements of the position.

The pay range provided for this position represents the Company's good-faith estimate of the compensation for this role at the time of posting. Compensation for this position will be determined based on job-related qualifications, experience, education, skills, geographic location, and business needs. Aspire reserves the right to modify compensation and benefits programs as permitted by law.