Bodily Injury Specialist Team Manager

POSITION SUMMARY:

The Bodily Injury Specialist Manager supervises all attorney-represented, pre-litigation claims and BI Team operations, including claim intake, review, assignment, and oversight of BI Specialists. Responsibilities include limited demand package evaluation and review, documenting findings in Finys logs, evaluating and negotiating settlements with attorneys, closing files, tracking claims handled, closed, and referred to litigation, and monitoring claim diaries. The manager controls expenses, monitors loss cost objectives, supports cross-functional training, and ensures prompt, efficient BI claim processing consistent with state regulations and company policies and procedures. The role also investigates, evaluates, negotiates, and resolves complex escalated claims promptly, fairly, courteously, and professionally, and assists the Claims Attorney with team management, personnel matters, and file handling.

• Receiving all newly assigned BI claims, reviewing the claims, and assigning the claims to the appropriate BI Specialist.
• Training of the BI Specialists on negotiation strategy and efficiency in settling claims and preventing escalation of claims to litigation.
• Reviewing demand packages and drafting summaries of demand packages when appropriate.
• Valuing claim files, and document findings in Finys.
• Negotiate settlements with attorneys, as well as handling the setup of Medicare reporting / charting of settlements.
• Settle claims and close claims files when applicable and appropriate; report on all activity regarding the evaluation and negotiation of bodily injury claims.
• Track number of claims handled and closed (and sent to Lit). Control strategy for limiting claims files going into litigation to the greatest extent possible.
• Review and monitor diaries on applicable claims as necessary, including those of the other BI Specialists on the team.
• Comply with company policies and procedures in the handling of all claims and company matters.
• Promptly reply to all complaints and inquiries as requested.
• Monitoring and setting proper reserves.
• Monitoring retained files that have had suits filed before active litigation begins.
• Manage personnel activities, including interviewing, hiring, training, monitoring job performance, reviewing staff work and completing performance evaluations.

• College degree or equivalent work experience
• Minimum ten (10) years of handling claims experience
• Minimum ten (10) years handling Bodily Injury claims on attorney represented files (ten years minimum of negotiating claim files with attorneys is required)
• Familiarity with Virginia law, Virginia statutes, Virginia attorneys, and Virginia claim handling processes
• AIC, CPCU or other insurance designation

• Strong knowledge of medical terms and conditions.
• Extremely Strong negotiating and settlements skills.
• Strong knowledge of Virginia traffic codes and tort laws
• Excellent oral and written communication skills
• Excellent organizational skills
• Proven customer service skills
• Ability to work independently
• Ability to manage and work with others on the team and in the unit