Bookkeeper and Admin Support

About the Company This client is a Managed IT Services Provider (MSP) delivering secure, reliable, end-to-end modern IT solutions across cyber security, infrastructure, cloud, connectivity, and voice. The company values operational excellence, customer satisfaction, automation, and scalable processes, and seeks proactive, adaptable, customer-focused team members committed to continuous improvement. Role Overview This client is seeking an experienced Bookkeeper who can also provide admin support across two related businesses: Private Universe and PBX Blue. The successful candidate will own day-to-day bookkeeping, including invoicing, accounts payable, accounts receivable, and bank reconciliation across both entities, while supporting procurement and general administration for the MSP. The ideal candidate is accurate, organised, and proactive, able to take ownership of the finance function and manage priorities independently in a remote environment. MSP or telecommunications experience is beneficial, but initiative, problem-solving, and willingness to learn are valued most. Duties and Responsibilities Bookkeeping and finance Raise customer invoices across both entities. Accounts payable: process supplier invoices, schedule and process payments. Accounts receivable: monitor aged debtors, follow up overdue accounts, and allocate receipts. Bank reconciliation across both businesses (Private Universe and PBX Blue). Investigate and resolve billing discrepancies and credit requests. Procurement and vendor administration Manage the ordering of hardware and software with distributors and vendors, and track delivery. Process payment for hardware and software purchases. Match supplier invoices to orders and client jobs for accurate cost recovery. Assist with software licensing renewals: track upcoming expiries, flag renewals, and process as required. Admin support Maintain accurate customer, supplier, contract, and pricing records. Keep documentation and workflows current. Provide general administrative support and assist with ad-hoc tasks while maintaining accuracy, confidentiality, and professionalism. Required Proven bookkeeping experience, including invoicing, accounts payable, accounts receivable, and bank reconciliation. Proficient with Xero or equivalent accounting software. Confident using Microsoft 365, including Outlook, Excel, Word, OneNote, and Teams. Strong organisation, communication, and time management skills. Detail-oriented and able to manage priorities independently in a remote environment. Nice to Have Experience with Autotask PSA, IT Glue, or the broader Kaseya suite of tools. Telecommunications billing experience, including systems such as DataGate. BAS, superannuation, and payroll administration experience. Previous experience in an MSP, telecommunications, technology, or professional services environment. Proactive, customer-focused approach with a willingness to learn, take ownership, and improve processes. KPIs / Success Measures Accurate, timely invoicing, payments, and reconciliations across both entities. Reduced billing discrepancies and administrative errors. Aged debtors kept within agreed terms. Accurate customer, supplier, and documentation records. Licensing renewals actioned ahead of expiry. Positive internal and customer feedback. Business Days/Hours Monday to Friday, full-time position. Core business hours aligned to Australian business operations (approximately 9:30am to 6:00pm AEST, NSW), with flexibility available. Remote working environment: this role can be performed remotely, with flexibility around work schedules and public holidays. Private Universe values outcomes over rigid schedules and supports a flexible, trust-based work environment. Equipment will be provided, and suitable internet connectivity is required.