BPO - Sales Systems Support Specialist (Salesforce) (Hybrid Setup)

Do you have a keen eye for the things others overlook — a field that shouldn't be blank, a process that takes three steps when it should take one, or a system that's quietly slowing an entire team down? If you're the type who fixes these issues before they become someone else's problem, Unity Communications has a role that was made for you. As a Sales Operations Specialist, you'll be the go-to person for system support, CRM data integrity, and operational coordination — keeping everything running smoothly so the sales team can focus on what they do best. If you're detail-oriented and thrive in a role where your work directly impacts team performance, we'd love to hear from you! How You Spend Your Eight Hours Serve as the first-level support for sales and revenue systems, including Salesforce, SalesLoft, Gong, Magentrix, ZoomInfo, Mindtickle, DealHub, GeoPointe, Trellus, Chili Piper, Traction Complete, DocuSign, and related tools Manage intake, triage, and resolution of inbound sales operations tickets, resolving routine issues independently and escalating complex ones as needed Track ticket volume, backlog, and resolution timelines to support continuous improvement Conduct routine weekly and monthly audits across CRM objects to ensure data accuracy and completeness Identify and correct data gaps that may impact reporting, pipeline visibility, or forecasting Maintain standardized fields, validation rules, and required data inputs in partnership with Sales Operations leadership Assist with testing and validation of system enhancements prior to rollout and support documentation of system and process changes Coordinate and distribute communications related to operational updates when needed Support clean handoffs between Sales and Implementation teams, maintaining templates, task lists, and early-stage customer setup processes Provision system access and licenses for new hires and role changes, and track license utilization, contracts, and vendor requests Maintain operational dashboards and reports Coordinate logistics for sales operations programs and events, including Sales Kickoff (SKO), and support scheduling, calendars, and recurring operational cadences Complete other responsibilities as needed or assigned What You Must Possess Bachelor’s degree in a relevant field preferred At least two years of experience in sales operations, revenue operations, or a related role Hands-on experience supporting CRM platforms, preferably Salesforce Highly organized with strong attention to detail and excellent communication skills Demonstrated ability to troubleshoot system issues and manage multiple requests simultaneously Willingness to embrace a culture of respect, teamwork, and client focus What You Shall Receive HMO coverage upon regularization, with one free dependent after one year of continuous service and another free dependent after two years of continuous service VL/SL credits upon regularization Friendly and supportive work culture 13th-month pay and other Philippine-government-mandated benefits Non-taxable allowances Pay increases, performance bonuses, growth opportunities, birthday gifts, and many more What You Should Consider Probationary, full-time position Hybrid work setup Why Join Our Company You look for a company whose senior management listens to what you are and aren’t saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.