Branch Manager - Non-Producing

Luminate Bank® is more than a bank—we're Banking Brighter® by making financial success simple, accessible, and rewarding. Whether you're purchasing a home, growing your savings, or planning for long-term stability, we offer expert guidance and personalized solutions to illuminate your path. Our seamless digital banking, tailored lending options, and wealth-building strategies empower you to take control of your financial future. With competitive rates, clear insights, and a customer-first approach, we help you make informed decisions with confidence. No matter where you are in your journey, Luminate Bank® is here to support you every step of the way.

Position Overview:

The Mortgage Branch Manager (Non-Producing) is responsible for overseeing daily operations of the branch, ensuring compliance with company policies, regulatory requirements, and quality standards. This role focuses on leadership, coaching, and support of loan officers and branch staff to drive performance and deliver excellent customer service. The manager does not originate loans but plays a key role in business development, staffing, training, and maintaining a productive branch environment.

Responsibilities and Duties:

• Oversee daily branch operations to ensure efficiency, compliance, and adherence to company policies and regulatory requirements

• Recruit, train, and develop branch staff and loan officers to achieve production and service goals

• Provide leadership, coaching, and performance management to support team success

• Monitor branch performance metrics and implement strategies for growth and improvement

• Foster strong relationships with customers, community partners, and internal departments

• Ensure a positive customer experience and high-quality service delivery

• Manage branch budgets, expenses, and resources effectively

Qualifications and Skills:

• Previous experience in mortgage or financial services management preferred

• Strong leadership and team development skills

• Knowledge of mortgage lending processes, compliance, and industry regulations

• Excellent communication, organizational, and problem-solving abilities

• Ability to build strong relationships and promote a positive branch culture

Benefits:

• Competitive compensation reliant on ability and experience

• Excellent benefits package including health, pre tax HSA, FSA accounts and dental & vision

• Life and AD&D Insurance, as well as additional voluntary benefit possibilities

• 401K with robust company match

• Flexible PTO program

• Earned Sick & Safe Time (ESST)

• The opportunity to work for the Midwest’s fastest growing lender

We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.