Branch Support - Asset Protection Specialist

Asset Protection Specialist

Hybrid | San Diego, CA

Compensation: $25.00 - $31.00 per hour

Actual compensation within this range will be determined by factors including experience, qualifications, skills, and internal equity.

Do you enjoy solving complex problems, investigating suspicious activity, and helping protect members from fraud? Are you someone who takes pride in the details, enjoys working with others to find solutions, and is passionate about helping safeguard people and organizations from financial loss?

We have an exciting opportunity for someone who enjoys fraud prevention, investigations, member support, and risk mitigation. This role plays an important part in protecting Mission Fed and its members by assisting with fraud investigations, processing claims, identifying suspicious activity, and supporting efforts to reduce fraud-related losses. If this sounds like you, here are a few more details about the opportunity for an Asset Protection Specialist.

• Help protect our members and organization! Review fraud monitoring reports, identify suspicious activity, and assist in detecting and preventing fraud losses before they occur.
• Investigate and resolve fraud cases! Assist with investigations involving check fraud, forgery, account takeovers, identity theft, ACH fraud, deposit fraud, and Zelle-related fraud claims.
• Be a trusted resource for members and staff! Provide guidance and support to members, branch teams, and business partners navigating fraud, lost or stolen checks, identity theft, and account security concerns.
• Make an impact through collaboration! Work closely with the Asset Protection Manager, branch staff, law enforcement agencies, merchants, and other financial institutions to investigate fraud and resolve cases effectively.
• Help keep investigations moving forward! Prepare documentation, track claim progress, maintain case files, and ensure all fraud-related activities remain accurate, organized, and compliant with applicable regulations.
• Strengthen fraud prevention efforts! Help identify emerging fraud trends, recommend account controls when appropriate, and support the implementation of fraud prevention and loss mitigation strategies.
• This is a great opportunity to really have an impact on an organization and in an established Branch Support Team for a well-respected, established credit union in San Diego County known for its community and member centered focus.

Here is what we are looking for:

• High school diploma, GED, or equivalent required.
• Minimum of one year of experience in a financial institution and/or one year of customer service experience required.
• Experience handling fraud claims, disputes, investigations, or loss prevention activities is preferred.
• Strong analytical and investigative skills with the ability to gather information, identify issues, and make sound decisions.
• Excellent verbal and written communication skills with the ability to effectively interact with members, team members, law enforcement agencies, and external business partners.
• Strong customer service skills and a genuine desire to help members during potentially stressful situations.
• High attention to detail with the ability to maintain accuracy while managing multiple priorities.
• Self-motivated, organized, and able to work effectively in a fast-paced environment.
• Ability to exercise sound judgment and maintain confidentiality when handling sensitive information.
• Proficiency in Microsoft Office applications, including Excel.
• Experience with Verafin, Symitar, OnBase, Zelle, ExacqVision, or similar fraud detection and financial systems is preferred.
• Someone who enjoys solving problems, investigating unusual activity, collaborating with others, and helping protect members from fraud.

What we offer:

• A great work environment – our Team Members say so – we’ve won Top Workplaces 5 years including 2026! (#notsohumblebrag)
• Great team – our Team Members are the best (well we think so!)
• You can’t beat a role in sunny San Diego, but we support fully remote positions too!
• 18 days of PTO in your first year plus 12 holidays a year!
• 6% 401(k) match!
• Full benefits package including medical, dental, vision, life insurance, etc.
• Personal concierge benefit through Overalls to help support you (100% employer paid)

If this sounds like an amazing opportunity to you (because ya, it is!), we want to hear from you!

Your privacy is very important to Mission Federal Credit Union. The California Consumer Privacy Act (“CCPA”)/ California Privacy Rights Act (CPRA) requires Mission Federal Credit Union to inform California residents, including job applicants, of the categories of personal information we collect and the purpose for which the personal information will be used. This job applicant notice and the CCPA/CPRA notice provides the disclosures required by the CCPA/CPRA and applies only to applicants who are subject to the CCPA/CPRA.

Mission Federal Credit Union is an Equal Opportunity Employer. All applicants will receive consideration without regard to race, sex, color, creed, religion, age, marital status, sexual orientation, national origin, physical or mental disability, veteran status, or any other class protected by law. INDMF