Brand Lead, TikTok Shop Ops

About SuperOrdinary At SuperOrdinary, we're the driving force behind the global success of today's most exciting consumer brands. More than an agency, we're the go-to growth partner for brands looking to win in social commerce, connecting industry leaders like Disney, H&M, Laneige, Touchland, Glow Recipe, and Peter Thomas Roth with creators and consumers around the world. Our team of e-commerce, creator, and social commerce experts helps brands build influence, accelerate sales, and create meaningful consumer connections across the world's fastest-growing marketplaces. We're at the forefront of the social commerce revolution, pioneering growth on TikTok Shop and other emerging platforms where content, community, and commerce come together. The playbook is constantly evolving—and so are we. We thrive in an environment where experimentation, speed, and continuous learning are essential to staying ahead. We're looking for people who are naturally curious, solutions-oriented, and energized by solving complex challenges. The best teammates here have a hustle mentality, embrace change, and are always looking for better ways to build, test, and scale. We set a high bar for ourselves and for our partners, earning our reputation as the trusted experts brands rely on to navigate an ever-changing landscape and deliver exceptional results. Role Overview The Brand Lead is the strategic and operational owner of a portfolio of brands within SuperOrdinary’s social commerce business. This role leads brand communication, growth strategy, and go-to-market execution, while managing and developing a high-performing team. As the primary, senior-facing point of contact for brand partners, the Brand Lead is accountable for overall performance, team execution, and operational excellence across all social commerce initiatives. This role may be leveled at the Manager, Senior Manager, or Associate-Director level based on experience and scope. Key Responsibilities Enterprise Client Communication Own enterprise-level brand partnerships as the main point of contact Set communication cadence, lead weekly/biweekly syncs Manage stakeholder expectations with clear, proactive, and confident communication Growth Strategy & GTM Ownership Develop and execute multi-quarter TikTok Shop growth strategies spanning assortment, promotions, affiliates, livestreams, and paid media alignment Lead GTM planning for launches, tentpole moments, and major campaigns Continuously identify new growth opportunities and expansion levers Performance Management & Optimization Monitor and optimize key KPIs across sales, traffic, and conversion Use data to inform decisions and refine strategy in real time Executive Reporting & Insights Analyze sales performance, traffic, and conversion metrics to identify trends and growth drivers Deliver weekly and monthly reporting with clear insights, strategic recommendations, and action plans Present concise, executive-ready decks and verbal readouts that translate data into decisions Cross-Functional Leadership Partner cross-functionally with internal teams (ads, live, ops, finance, leadership) to unblock issues and drive results Team Leadership Lead, coach, and develop team members Set priorities, clarify ownership, and ensure high execution standards Build scalable processes that reduce management overhead and enable team efficiency Market & Platform Expertise Stay ahead of TikTok Shop trends, algorithm updates, and emerging best practices Apply platform insights to inform strategy, experimentation, and optimization Qualifications Experience: 3+ years of experience in e-commerce, social commerce, or brand management, with hands-on exposure to platforms such as TikTok Shop, Amazon, Shopify/DTC, Walmart Marketplace, or similar. Direct TikTok Shop experience is a strong plus. Background: Platform, brand or agency background preferred, with experience managing complex, multi-stakeholder client relationships. Client Communication: Exceptional written, verbal, and presentation skills, with a proven track record of delivering C-suite–ready decks, insights, and recommendations. Affiliate & Creator Experience: Experience with affiliate marketing, creator partnerships, and influencer ecosystems is a strong advantage. Leadership & Program Management: Strong program and team leadership capabilities, able to own end-to-end initiatives across multiple brands, workstreams, and timelines. Analytical Rigor: Highly data-driven, with experience in forecasting, KPI diagnosis, performance analysis, and translating insights into clear action plans. Organization & Execution: Excellent organizational and project management skills, with the ability to manage multiple brands and priorities in a fast-paced environment. Ownership & Mindset: Operates with urgency, accountability, and a solutions-oriented mindset; comfortable navigating ambiguity and driving results. Adaptability: Thrives in fast-moving environments, solves problems creatively, and adapts quickly to platform, market, and business changes. What We Offer: Career Growth: Join a rapidly growing business with significant opportunities for career advancement and professional development. Competitive Compensation: Earn a competitive $90,000–$115,000 base salary (depending on experience and skill set), plus eligibility for a performance-based annual bonus . Time Off & Flexibility: Take advantage of Flexible PTO , paid holidays, and paid sick leave to support a healthy work-life balance. Retirement Benefits: Plan for the future with a 401(k) retirement savings program. Comprehensive Healthcare: Access competitive medical, dental, and vision insurance for you and your family. Hybrid Work Schedule: Enjoy a collaborative 4-day in-office schedule (West Hollywood, CA) with 1 remote workday each week . Team Perks: Stay fueled with weekly catered team lunches plus a meal stipend provided twice per week . Ready to shape the future of brand growth on TikTok Shop?