Broker Alliance Scheduling Director

Title: Broker Alliance Scheduling Director

Location: Fishers, IN or Remote

Reports to: EVP of Broker Partnerships

Built Different

Jet Access is a family-owned, professionally operated private aviation company. Everything private aviation
lives here: aircraft management, charter, maintenance, sales, flight training, FBO services, and charter
brokerage. We were the first to bring every sector of private aviation under one brand, and the best of what
we are building is still ahead of us.

But here is what you really need to know: the energy at Jet Access is different, and you will feel it from day
one. We move with purpose and intensity, thinking strategically, acting decisively, and tackling challenges
head-on. This is not a place for coasting. We expect excellence, ownership, and the drive to do things right
even when it is harder. We push hard because we genuinely want to elevate the lives of our clients, our
aircraft owners, and the people right next to us. Growth is not just happening around us. We are driving it
together.

Bring your energy, your expertise, and your commitment to excellence and expect us to meet you with the
same. You will have a voice, a real seat at the table, and the opportunity to grow in a company that is
genuinely invested in your future. Expect it all.

Our Core Values

• Safety First. Above all else, we operate with the safety of our Team Members, clients, and guests as our
  top priority. No exceptions, no shortcuts.
• Do the Right Thing for the Long Term. We act ethically, think strategically, and make decisions built for the
  future. Our Team Members are empowered to choose the harder right over the easier wrong.
• Take Care of Each Other. When we take care of our people, our people take care of our clients and each
  other. We show up, listen first, and lift each other up.
• Relationships Matter. Our relationships with Team Members, clients, vendors, and the communities we
  serve are the foundation of our success. We keep our word and build trust one interaction at a time.
• Maintain Positivity. We celebrate wins, lift each other up, and bring optimism and solutions to every
  challenge. The energy we create together is a choice, and we choose well.

Your Competitive Edge

• Base salary of $70,000 - 90,000 annualized, paid bi-weekly
  Commission compensation in addition to base salary, per the applicable Jet Access Broker Alliance
  variable compensation plan
• This position is classified as FLSA Exempt

Our commitment to "Take Care of Each Other" shows up in everything we offer: generous benefits,
competitive wages, paid vacation and holidays, excellent training programs, and discounted flight training.
You will join a tight-knit family where leadership is compassionate, transparent, and empowers you to achieve
success, both for the business and your personal growth.

Where You Make Your Mark

Scheduling is where the Jet Access Broker Alliance either delivers or disappoints. This seat owns the full
scheduling and flight sourcing function for the Alliance, converting broker demand into confirmed,
profitable, safely operated trips while building the systems and the team depth to carry rising volume without
sacrificing accuracy. Success is visible in fleet utilization, provider performance, and a member experience
that holds steady no matter how heavy the day gets.

Leadership, Management and Accountability

• Lead, manage, and hold accountable the Charter Sourcing Specialist team, setting clear expectations
  for sourcing quality, turnaround speed, and documentation accuracy
• Conduct weekly Level 10 Meetings, maintain the scheduling Scorecard, and keep quarterly Rocks
  visible, measurable, and on track
• Evaluate each Team Member against GWC, addressing gaps directly through coaching, development
  plans, or seat changes when the fit is not right
• Own hiring, onboarding, and training for the sourcing team, building a bench deep enough to absorb
  volume growth and coverage gaps
• Deliver consistent one-on-one feedback and quarterly conversations that develop Team Members
  rather than simply reviewing them

Scheduling and Flight Sourcing Ownership

• Own the scheduling and flight sourcing function end to end, from initial broker request through
  confirmed booking and trip packet handoff
• Assign and balance daily sourcing workload across the team so no request sits unworked and no
  broker waits on a quote
• Maintain accurate, current trip and quote data in Avinode, Stack.aero, and Avianis so every
  downstream team works from a single source of truth
• Resolve sourcing escalations, schedule disruptions, and same-day changes with decisive judgment and
  clear communication to every affected party
• Partner with flight operations, dispatch, and maintenance to confirm feasibility before a trip is
  committed to a broker

Fleet Utilization, Capacity and Profitability

• Maximize managed fleet utilization by prioritizing internal lift ahead of supplemental options wherever
  the trip profile allows
• Monitor trip-level pricing and margin outcomes, identifying the patterns that erode profitability and
  correcting them at the process level
• Forecast demand across peak periods, holidays, and event traffic, positioning aircraft and crew
  coverage ahead of the surge rather than reacting to it
• Reduce empty leg exposure, repositioning cost, and missed-opportunity trips through disciplined
  capacity planning
• Deliver scheduling and utilization reporting to the EVP of Broker Partnerships that connects daily
  activity to Broker Alliance financial performance

Third-Party Operator and Supplemental Lift Relationships

• Build and manage relationships with third-party operators and supplemental lift providers, negotiating
  terms that protect both margin and service quality
• Confirm every supplemental provider sits on the approved Jet Access vendor list before booking,
  submitting new providers through established approval protocols
• Verify operator safety standing, insurance, and crew qualifications in coordination with the Safety
  Team, referencing ARGUS, Wyvern, and IS-BAO standing
• Hold providers accountable to performance expectations, documenting service failures and removing
  operators who cannot meet Jet Access standards
• Expand the approved provider network in the markets and aircraft categories where broker demand
  consistently outpaces available lift

Broker Partnership, Scalable Systems and Continuous Improvement

• Serve as the scheduling point of contact for broker partners, setting realistic expectations and
  communicating changes before brokers have to ask
• Protect the member experience on every trip, treating a broker client as a Jet Access client from first
  request through post-trip follow-up
• Build and document scalable scheduling processes, playbooks, and platform configurations that hold
  up as trip volume grows
• Establish and monitor scheduling metrics including quote turnaround, booking conversion, and on time trip readiness, driving measurable improvement each quarter
• Complete special projects and initiatives as needed, embracing opportunities to contribute to Jet
  Access's continued growth and success

Who Thrives in This Seat

The Skills You Carry In

• Bachelor's degree in Aviation Management, Business, Logistics, or a related field, or equivalent
  experience in charter scheduling and flight sourcing
• Minimum five years of charter scheduling, flight sourcing, or trip coordination experience, including at
  least two years leading a team
• Working proficiency with charter sourcing and scheduling platforms including Avinode, Stack.aero,
  and Avianis, plus strong Microsoft Excel skills for utilization and margin analysis
• Practical knowledge of FAA Part 135 charter operations, supplemental lift qualification, and operator
  audit frameworks including ARGUS, Wyvern, and IS-BAO
• Clear written and verbal communication with brokers, operators, and internal teams, paired with the
  analytical discipline to defend a sourcing or pricing decision with data
• Successful completion of a background check and pre-employment drug screening
• Deep alignment with the Jet Access core values and the judgment to apply them when the easy
  answer and the right answer diverge

What This Role Asks of You

• Based at the Jet Access corporate office in Fishers, Indiana, or working remotely with dependable
  availability throughout Broker Alliance operating hours
• Extended periods of focused desk and screen work, managing multiple platforms, phone lines, and
  message channels simultaneously
• Occasional travel for broker meetings, operator visits, industry events, and internal leadership sessions
• Valid driver's license and the ability to travel by air as business needs require
• Reliable high-speed internet and a professional, distraction-free workspace when working remotely

How You Engage

• Composure when a trip breaks late and several parties need answers at the same time
• Direct, respectful communication that names problems early rather than letting them surface at the
  worst possible moment
• Openness to feedback and the willingness to give it clearly, without softening it into something the
  other person cannot act on
• Genuine relationship-building with brokers, operators, and internal teams, treating Relationships
  Matter as an operating discipline rather than a slogan
• A steady, positive presence that carries the team through heavy days and marks the wins worth
  marking

What the Days Look Like

• Full-time salaried role with a schedule that flexes to trip activity rather than a fixed clock
• On-call availability including evenings, weekends, and holidays to support active trips and timesensitive sourcing
• Coverage planning that keeps the sourcing function staffed through peak demand periods and Team
  Member absences
• Weekly Level 10 Meeting participation, Scorecard reporting, and quarterly Rock planning with the
  Broker Alliance leadership team
• Disciplined follow-through on commitments, with workload managed so nothing is dropped when
  volume spikes

What Sets You Apart

• Prior experience standing up or scaling a scheduling function from a manual process into a
  documented, repeatable system
• Established relationships with third-party charter operators and supplemental lift providers
• Experience in a broker or wholesale charter environment rather than retail charter alone
• Familiarity with EOS tools including Ninety.io, Rocks, Scorecards, and Level 10 Meetings
• Background in revenue management, yield analysis, or capacity planning within aviation or another
  logistics-intensive industry
• Working knowledge of trip accounting and how sourcing decisions flow through to invoicing and
  margin

Equal Opportunity Statement

Jet Access Group and affiliated companies are an Equal Opportunity Employer committed to diversity and
inclusion in our workplace. Employment decisions are based solely on the qualifications and merit of the
individual candidate and needs of the business, without discrimination on the basis of race, religion, color,
sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin,
veteran status or any other basis covered by appropriate law.