Broker Operations Specialist

About the Role ThreeTrader is a globally operating online trading services provider committed to delivering reliable, high-quality financial services. As we continue to scale, we are looking for a detail-oriented and resilient Broker Operations Specialist to join our Operations team. In this role, you will be at the core of our day-to-day brokerage operations — managing account processes, coordinating cross-functional workflows, and ensuring seamless service continuity across shifts. This is a high-frequency, fast-paced environment that rewards strong process discipline, clear communication, and a continuous improvement mindset. Job Responsibilities Handle daily operational requests related to account management and deposit/withdrawal processes, ensuring timely and accurate execution. Coordinate closely with internal departments including CS, Sales, Risk, Finance, and BIT teams to facilitate smooth operational workflows. Follow up on operational cases with efficiency and precision, maintaining a high standard of accuracy in a fast-paced environment. Support shift-based operational coverage to ensure consistent and stable service quality across all operating hours. Participate in process optimisation, operational monitoring, and workflow improvement initiatives to enhance team performance. Identify and escalate operational anomalies or risks in a timely manner, contributing to a proactive risk management culture. Maintain accurate records and documentation in line with internal compliance and audit requirements. Leverage AI tools and emerging technologies to streamline repetitive processes and improve overall operational efficiency. 2-4 years of working experience, with candidates from Forex/Financial industry backgrounds strongly preferred. Ability and willingness to adapt to shift-based working arrangements, including rotating or non-standard hours. Emotionally stable and able to maintain consistent performance in high-frequency, repetitive communication environments. Capable of managing long-term cross-department coordination and sustained operational follow-up with minimal supervision. Strong sense of responsibility, attention to detail, and genuine willingness to learn operational logic and internal processes. Demonstrated mindset to leverage AI tools for improving work efficiency, productivity, and quality, with a proactive approach to exploring new ways to enhance business impact. Candidates with long-term career development intentions are preferred — we invest in people who grow with us. Preferred Qualifications Prior experience in Operations, Customer Service, or Financial Support environments, particularly in roles involving FX products. Track record of handling high-volume operational tasks or working in shift-based roles within regulated financial services. Cross-functional experience spanning Customer Support, Operations, Risk, and/or Finance teams is a distinct advantage. Familiarity with brokerage systems, trading platforms, or back-office operational tools. Why ThreeTrader? Be part of a growing global brokerage with a collaborative, high-performance operations culture. Structured onboarding and operational training with clear pathways for role progression. Work with a team that embraces process innovation and actively uses AI tools in daily workflows. Competitive remuneration with shift allowances and performance-based incentives