Broker Team Support Manager

Utility Bidder | Part of Bionic Group

The opportunity

This is an exciting people leadership and commercial growth role within Utility Bidder’s sub-broker channel. You’ll lead the Broker Support team, creating an excellent partner experience while helping brokers generate more sales, grow their businesses, and place more business with us.

You’ll combine team leadership, partner account management and operational improvement to make it easier and faster for brokers to do business with Utility Bidder.

You’ll set clear standards, coach and develop your team, strengthen broker relationships, and use performance data to identify where we can improve service, engagement and commercial outcomes.

The role suits an ambitious leader who enjoys building capable teams, improving how work gets done, and turning strong service into sustainable channel growth.

What you’ll do

• Lead and develop the team: set clear expectations, run effective 1:1s and coaching, build capability through training and cross-skilling, and manage capacity against the right priorities.

• Grow the sub-broker channel: put brokers at the centre of the team’s work, support high-value tender conversion and create focused plans for partners with untapped potential.

• Build productive relationships: understand what brokers and suppliers need, encourage proactive pipeline and renewal conversations, and work with commercial teams to unlock growth.

• Own the partner journey: oversee onboarding, service levels, workflows and escalations, ensuring complex issues are resolved quickly and effectively.

• Improve how the team works: identify unnecessary manual activity, introduce clearer ownership and champion automation or technology where it improves the broker or colleague experience.

• Manage performance: define and monitor KPIs across service, productivity, quality, broker engagement, compliance and commercial outcomes, then turn the data into clear action.

• Create a high-performance culture: recognise strong contribution, address underperformance constructively and provide clear reporting on team and broker performance.

About you

You are an energetic and commercially curious people leader who gets the best from others. You care about providing brilliant partner support, but you also understand that great service should create stronger engagement, more opportunities and better commercial results.

You build trusted relationships, bring structure to busy operations and are confident challenging existing ways of working. You do not need to have held this exact role before. What matters most is your drive to learn, ambition to lead and ability to create momentum.

What will make you successful

• People leadership: you motivate, coach and develop others, set clear expectations and create an accountable team culture.

• Commercial mindset: you are curious about what drives sales and revenue and can help partners identify opportunities to grow.

• Partner focus: you build trusted relationships and balance responsive service with proactive account management.

• Operational improvement: you spot friction, simplify processes and introduce clearer, more efficient ways of working.

• Data-led management: you use performance information to identify priorities, take action and track progress.

• Influence and collaboration: you communicate clearly, work confidently across teams and challenge constructively when change is needed.

• Organisation and pace: you prioritise effectively, manage capacity and maintain standards in a fast-moving environment.

Required experience

• Energy, utilities or broker environment experience

• Experience leading, coaching or developing colleagues, whether through formal line management or significant day-to-day team leadership.

• Evidence of improving team performance, service delivery, partner engagement or commercial outcomes.

• Strong relationship-building and communication skills, with the confidence to work across teams and with external partners.

• A proactive approach to problem solving and an ability to balance excellent service with commercial priorities.

• Strong organisation and prioritisation skills, with the ability to manage competing demands.

About Utility Bidder and Bionic Group

Utility Bidder helps business customers navigate the energy market through its broker and partner channels. The Broker Support team plays a central role in helping sub-broker partners onboard smoothly, progress opportunities and deliver strong outcomes for their customers.

As part of Bionic Group, Utility Bidder is connected to a wider group of businesses helping UK SMEs manage essential services. Our working environment is collaborative, energetic and focused on making a measurable difference for customers, partners and colleagues.

Working within Bionic Group provides opportunities to build your career, broaden your experience and be recognised and rewarded for strong performance.

Benefits

Enhance your health and wellbeing

• Private healthcare cover.

• Employee Assistance Programme, including a virtual GP service, priority physiotherapy and talking therapies.

• Eyecare scheme.

Taking time away from work

• 25 days’ annual leave plus the eight UK bank holidays, increasing with tenure.

• One paid family or religious day of leave per year following successful probation.

• One paid charity volunteering day per year.

• Option to buy or sell up to three additional days of leave per year.

Family matters

• Enhanced maternity, paternity or shared parental leave.

• Two days off for your wedding when you join, increasing to up to five days after two years’ service.

• Flexible working options and a hybrid working approach.

Financial wellbeing

• Auto-enrolled salary-sacrifice pension scheme.

• Life assurance.

• Season-ticket loans, salary advances and loans to buy or rent a home, based on tenure.

• Cycle-to-work scheme.

Recognition

• Highflyers incentive, offering a VIP experience for high performers across Bionic Group.

• Company summer and Christmas celebrations, local events, annual awards and recognition.

• Long-service awards.