Build Support Officer

Benefits:

• Service Fee: Php 25,000-30,000 per month
• Location: Remote – Philippines
• Job Type: Full Time | Day Shift (Sydney, Australia Time Zone)
• 28 days of paid time off per year
• HMO coverage
• Performance-based annual incentive
• Clear path for career growth and development

Essential Requirements:

• Strong capability in customer service and problem resolution
• Proficiency in managing construction timelines and milestones
• Ability to collaborate within a team-oriented environment
• Proficiency with tools like (HubSpot CRM, DocuSign, and Google Suite)
• Willing to work with Zoom Camera ON during the 8 hours shift
• Willingness to undergo a background check

Note: To save your time and ensure the best fit, please apply only if you meet the essential requirements listed above.



About the Role:

We are seeking enthusiastic, motivated, and driven Build Support Officer will represent our company and work to the satisfaction of our clients. The Build Support Officer will support the Member Care team and provide ongoing business as well as administrative support to the Head of Member Care and also the executive staff in Management, Sales, Leasing, and Acquisition. You will collaborate in a positive team environment to provide outstanding customer service, fast response to inquiries, strong problem-solving skills, and appropriate resolution through our customer relations solutions.

Key Responsibilities:

• Supervise and assist with the operation of our Build Support Hub:
  • Oversee Build construction phases and ensure milestones are met
  • Build member experience is performed at a 5-star service
  • Liaise with third-party stakeholders to ensure construction milestones are met.
  • Finalize Handover and Settlement
  • Assist Department Head with Stakeholder matters regarding deposits, progress payments, and settlements
• Providing business & administration support to professional staff including
  • Strategists, Support, Leasing, and Acquisition teams
  • Providing executive support and answering customer inquiries
  • Preparation of legal documents as required e.g. Agency Agreements, Sale Contracts, etc.
  • Can ensure Sales Folders are completed and documents are compliant
  • Provide introductions for new Members with the external partners and Member Care department
  • Diary management for professional staff and general administrative tasks.

Experience & Requirements:

• Has a bachelor’s degree in any business-related course or engineering course
• Excellent knowledge of word processing and spreadsheet applications, with basic web-based applications knowledge.
• Working knowledge of the following tools and applications - Google Mail, Google Suite, Google Meet, DocuSign, HubSpot CRM, Adobe Acrobat, DropBox, Slack, and Zoom
• Fluent in verbal and written English
• At least 1-2 years of Australian construction, property management, and/or real estate lending/financing experience

Technical Requirements:

• Windows 11 (24H2 or newer) or macOS 14 (Sonoma) or newer
• 512GB NVMe SSD minimum
• 16GB RAM minimum (32GB recommended)
• Quad-core processor minimum (Intel Core i5 11th Gen+, AMD Ryzen 5, or Apple M-series)
• 720p minimum, 1080p Full HD Webcam (recommended)
• Headset: Active Noise-Canceling (ANC) headset
• Internet Speed: 50 Mbps Download / 20 Mbps Upload minimum

About Us

Outsourced Pro Global Limited is a trusted outsourcing partner supporting businesses in recruitment, finance, HR, payroll, and operations. As the offshore hub for leading Australian companies, we deliver high-quality, efficient solutions through a team driven by integrity, excellence, and innovation.

At OPG, you'll be part of a collaborative, growth-focused community. We offer meaningful careers, global exposure, and a culture that values learning, professionalism, and long-term success. Your ideas matter, your growth is supported, and your impact is real.

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