Bureau Data Analyst Lead

Location: Kings Hill / Hybrid

Salary/package: £32,126.17 per annum

Contract type: Permanent

Hours: Full time, 37 hours per week

As a Bureau Data Analyst Lead, you will lead a team of Bureau Data Analysts who deliver reporting, analysis and insight to public sector customers across energy and utilities. This is an opportunity to shape and influence a growing service, ensuring customers receive high-quality reporting while helping the business continuously improve and innovate.

This is an excellent opportunity for an experienced people manager who is passionate about data, continuous improvement and delivering great service outcomes. You'll lead and develop a growing team, use insight to inform decision-making and play a key role in shaping the future direction of the bureau service, with a visible impact across the wider organisation.

Who we are

LASER Energy's mission is to deliver unique end-to-end solutions that help reduce energy costs and support the public sector on their journey to net zero.

As the leading provider of decarbonisation and energy services to the public sector, our goal is to always push the boundaries; we’ll explore new solutions and technologies to make sure the journey to net zero grows ever-greener and always more efficient – for us and our customers. All the while we strive to deliver on our goals, we also recognise how important it is to create an inviting, colourful place for our employees to work.

Why this role matters

As the lead for the Bureau Data Analyst team, you'll drive service excellence, identify opportunities for improvement and help shape the future direction of the service. You'll empower and develop a team of analysts, using data and insight to strengthen decision-making, improve customer experience and support the delivery of an evolving, market-leading service.

What you’ll be doing

• Leading and develop a team of Bureau Data Analysts to deliver excellent customer outcomes.

• Manage team performance, workload planning and delivery against service standards and deadlines.

• Support colleagues through coaching, mentoring and ongoing development conversations.

• Ensure reporting outputs meet high standards of quality, consistency and accuracy.

• Challenge existing processes to identify opportunities to improve services and customer outcomes.

• Developing new service opportunities that add value for existing and future customers.

• Managing escalations and supporting the resolution of complex operational challenges.

• Providing performance reporting and insight to support decision making and future service development.

What we’re looking for

• Proven experience managing and developing successful teams.

• Strong experience working with data, reporting and performance information.

• The ability to challenge processes, identify opportunities and drive positive change.

• Experience implementing service improvements and delivering measurable outcomes.

• Experience managing operational performance, quality standards and delivery targets.

• Good Microsoft Excel and Power BI skills.

• A proactive, inquisitive and solutions-focused approach with a desire to continuously improve services.

• Energy industry experience would be beneficial but is not essential. We are more interested in candidates with strong leadership, data and service improvement experience.

What you’ll get in return

• Salary of £32,126.17 per annum.

• 25 days annual leave, increasing to 27 after four years.

• Birthday Day Off.

• One Concessionary Day off during the Christmas Period.

• Life assurance cover 4x salary.

• Pension scheme with 4% employer contribution.

• Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme.

• Volunteer days and access to a comprehensive wellbeing programme.

• Tailored development support with real opportunities to progress.

• Access to Learning & Development opportunities via our CSG Academy.

• Hybrid working.

Why CSG?

CSG is the UK’s largest local authority-owned trading company (LATCO), generating over £700 million in revenue per annum and supporting more than 16,000 education and public sector customers globally.

We are growing through a combination of organic development, acquisitions and strategic partnerships. Our 35+ businesses deliver services across education, IT, HR, legal, energy, procurement and more, all focused on delivering meaningful impact.

As a locally owned organisation, we take pride in reinvesting a significant proportion of our profits into frontline services, helping strengthen the communities we serve.

Inclusion & Accessibility

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.

As a member of Inclusive Employers with Silver Accreditation, we are actively building an environment that supports inclusion, flexibility and belonging for all colleagues.

We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.