Business Analyst

Shape the future of aviation compliance tech Join a fast-scaling SaaS start-up with global reach Turn aviation experience into real product impact About us OneReg sits at the cutting edge of aviation and SaaS, helping shape the future of how airlines, airports and operators manage compliance. Our platform brings together real-time oversight, unified information management and smarter workflows, helping aviation organisations move away from manual, complex processes and into a more connected, configurable SaaS product world. We’re growing fast, scaling globally and looking for a Business Analyst who wants to be right where aviation, customers and technology meet. If you love building trust with customers, creating clarity from complexity and turning real operational challenges into practical solutions, this could be your next big move. About the role You’ll be a key member of our Customer Success team, supporting aviation customers around the world as they implement and expand their use of the OneReg platform. Your work will bring structure, insight and momentum to every customer engagement. You will Partner with airlines, airports and operators to uncover business, operational and regulatory needs. Get under the hood of customer goals and help shape the right path forward. Turn complex compliance needs into process maps, requirements and user stories. Connect customers, Product and Engineering so scope, expectations and delivery stay aligned. Spot gaps, risks and dependencies early, and bring clear thinking to the next steps. Improve processes, templates and documentation so future engagements scale faster and smoother. This isn’t a behind-the-scenes BA role. It’s a customer-facing opportunity to build trusted relationships with aviation organisations and turn operational and compliance needs into smart SaaS solutions. You will bring Business Analyst experience, ideally in SaaS, implementation, aviation or another regulated environment. Strong process and systems thinking, with the ability to map current and future states. Confidence running discovery conversations, asking great questions and building customer trust. The ability to turn complexity into clear requirements and simple, effective communication. Customer-led, relationship-focused and naturally curious, with a practical mindset and the confidence to ask thoughtful questions. You’re adaptable, collaborative and comfortable navigating ambiguity in a growing start-up, and you enjoy turning complexity into clear, practical outcomes. You’ll thrive here if you love working with customers, building trust and bringing clarity to complex aviation compliance environments. Why join OneReg Work on meaningful problems with genuine global impact. Support aviation customers globally, from airlines to airports and operators. Be part of a growing aviation SaaS business with a clear mission and strong momentum. Enjoy hybrid working from the Auckland CBD office, with regular in-person collaboration. Grow with a fast-scaling international start-up backed by strong investors. Have a genuine voice in how things are built, improved and scaled. Apply now If this opportunity excites you, we’d love to hear from you, even if your experience doesn’t perfectly match every requirement.