Business Analyst

Business Analyst APPLY NOW Work across the business to deliver practical and fit for purpose technical solutions Genuine career development opportunities in a growing organization Enjoy flexible working, competitive salary & bonus, and genuine career development opportunities Partners Life is one of New Zealand’s largest life and health insurance companies. As part of the Dai-ichi Life Group, a leading global insurance provider, we are entering an exciting new chapter of growth and opportunity. We know the industry needs bold thinkers and passionate people to help reshape the future of insurance, and that is exactly who we are looking for. We are committed to doing things differently, lifting industry standards, challenging the status quo, and delivering real value through innovation and personalised advice. If you are looking to join a company that’s redefining the insurance landscape and backed by the strength of a global group, Partners Life is the place to grow your career and make a real impact. About the opportunity We are seeking a highly skilled Business Analyst to join our busy IT Operations Team. You play a key role enabling effective technology change and operational stability across the business. In this role, you will work closely with business stakeholders, wider IT team, and third‑party vendors to ensure solutions are well understood, fit for purpose, and add measurable business value, across both project initiatives and business as usual support & enhancements. Some of your key responsibilities include: Gather, analyse and document business & technical requirements through workshops, interviews and structured analysis Undertake defect analysis and root cause investigation, including reviewing data flows, integrations and third‑party services Partner with external vendors to clarify requirements, validate solutions and support delivery outcomes Support solution design, development, testing (including UAT), implementation and provide post implementation support. Promote strong business analysis practices, quality outputs and continuous improvement About you You are a technically capable Business Analyst who enjoys solving complex problems, improving how systems and processes work, and delivering solutions that are genuinely fit for purpose. Alongside your technical capability, you bring strong interpersonal skills and can collaborate and communicate confidently with both technical and non‑technical stakeholders. You are proactive, solutions focused, and customer centric, with the ability to build trusted relationships quickly and drive continuous improvement in a fastmoving environment. Attributes that may help you succeed in the role: Tertiary qualification in a relevant discipline desirable 3+ years’ experience as a Business Analyst in an IT environment (technical experience preferred) Strong technical aptitude, including exposure to integrations, APIs/web services or SQL Experience working with Sonata (or other similar insurance administration or financial services software) desirable Proven experience working with third‑party vendors or outsourced delivery partners Ability to translate technical complexity into clear, practical outcomes A proactive mindset and strong attention to detail What We Offer At Partners Life, we believe our people are our greatest asset and are proud to invest in their growth, wellbeing, and success. Here are just some of the benefits you will enjoy as part of our family (some benefits apply to permanent employees only): Training and ongoing support Genuine career development and progression opportunities Participation in our discretionary bonus scheme after 12-month service Life insurance and income protection covers at our cost, plus discounted medical insurance Birthday leave and long service leave Maternity leave salary top up, reduced hours options, and secondary parental leave Flexible hybrid working arrangements Modern office with a stunning view in the heart of Takapuna Apply now! If this sounds like the opportunity you’ve been waiting for, APPLY online with your CV and cover letter (optional) highlighting your relevant skills and experience. To be eligible to apply for this role, you must have the legal right to work in New Zealand. We are not engaging recruitment agencies for this role. Department IT Ops - Customer Service (ITOPCS) Locations Auckland Office Remote status Hybrid