Business Analyst

At SPD Technology, we bring together a team of like-minded people who are driven by the desire to bring value through their work, united in their commitment to high performance and delivering custom, cutting-edge tech solutions that drive clients’ growth. We empower our people with a culture of excellence and enable them with the opportunity to uphold their accountability to contribute on each level. We value humanity and collaboration, encourage professional and personal growth, and foster a supportive and flexible work environment where everyone’s contribution is welcomed. And now we are looking for a Business Analyst to join us as part of our team. About the role We represent an iconic cultural and tourism landmark recognized worldwide. As a premier destination in Seattle, it operates in the highly competitive hospitality and tourism industry. The organization manages various aspects of visitor experiences, including event hosting, retail operations, and interactive exhibits. You will join the team working on a complex system that is used by the company to sell tickets for the observation deck and the exhibition center they run. It consists of a web administration application, a media platform, kiosks, and software for physical devices. The administration application of the solution allows for managing products (or tours of the company’s locations), modifying these products, configuring promotional campaigns and different sales channels, and handling refunds for sold orders. As a qualified expert You will Gather, analyze, and document business and functional requirements from clients/stakeholders Translate business needs into clear user stories, use cases, and specifications for the development team Facilitate requirement workshops, interviews, and discovery sessions with clients Create and maintain process flow diagrams and business process models Validate delivered features against requirements (acceptance criteria, UAT support) Identify gaps, risks, and dependencies in requirements Maintain up-to-date project documentation We’re looking for you if you have 1-3 years of experience as a Business Analyst, preferably in an IT outsourcing/software development environment Experience working with distributed/remote teams and international clients Good to have: proven experience working on at least 2–3 full project lifecycles (from discovery to delivery) Skills & Knowledge Requirements elicitation techniques (interviews, workshops, surveys, document analysis) Ability to write BRD, SRS, user stories, and use cases Business process modeling (BPMN) and basic UML Basic understanding of SDLC, APIs, integrations, and system architecture (conceptual level) Soft Skills Analytical and structured thinking Strong written and verbal communication English: Upper-Intermediate (B2) or higher Comfortable working with ambiguity and evolving requirements Stakeholder management and facilitation skills What’s in it for You Reveal great tech solutions Join the team of experts who create custom, cutting-edge tech solutions for world-renowned businesses, fueling client growth. Unleash your potential, tackle new challenges, and be part of a team that values your skills and contributions. Focus on long-term impact and building tailored, long-lasting partnerships with our clients. Experience an agile and flexible working environment Enjoy the freedom of fully remote work with a flexible working schedule. Empower yourself with a stable workload and a stable income, supported by provided laptops and licensed software. We focus on lasting cooperation and unite result-oriented individuals who stand on a high-performance approach to work. Embrace the opportunity for personal and professional growth Benefit from performance and merit reviews, elevate your skills with personal development plans, and individual learning through the corporate library, public speaking support, and more. Be among like-minded people Work with a team of one mind who cares about what they do and how they do. Collaborate with top-notch experts who are always ready to help and support you through any challenges. Join company-wide tech and cultural events, and contribute to meaningful CSR initiatives that resonate with your values. Feel supported by your HR, and take advantage of our referral bonus program. Interview steps Pre-Screening with the recruiter (30 minutes) Manager Interview (90 minutes)