Business Analyst

About the role Business analysts help teams deliver products and services that bring value to their users through: Identifying, exploring, and analysing business problems and objectives, and user needs Understanding the public sector domain, people, organisation, processes and technology Identifying areas for improvement and exploring feasibility of options Understanding any business and policy constraints that need to be considered, and assess the implications Key Responsibilities Delivery of good public services for users with clients, shown through relevant measures, for example, data, metrics, KPIs or the passing of service standards Personal performance aligned with DDaT and grade, evidenced through peer feedback Skills, Knowledge and Expertise Business analysis Apply structured approaches to complex problems and opportunities Analyse business goals, functions, and objectives to support definition of requirements Conduct options analysis and feasibility studies Ensure proposed solutions meet business requirements and user needs Business modelling Understand the impact of potential changes and how business processes, systems, data, roles and responsibilities interact Analyse, design and prioritise business changes to improve business operations and services Business process improvement Support the implementation of proposed business improvements Business process testing Analyse and evaluate information with minimal supervision to support the design, execution and assessment of business process tests and usability evaluations within a project Methods and tools Select and use the most appropriate tools and techniques to support the planning, analysis, development, testing, implementation and improvement of systems and services within a project Requirements definition and management Identify, analyse, challenge and validate business and user requirements Use appropriate requirements management life cycle methods to complete tasks and outputs related to the project Stakeholder management Tailor communication to stakeholders' needs and work with them to build relationships while meeting user needs Build and reach consensus with stakeholders Work to improve stakeholder relationships using evidence to explain decisions Systems analysis Identify and analyse IT system capabilities Develop models and system requirements for bespoke IT systems or software packages, with minimal supervision Testing Identify business scenarios and develop acceptance criteria to ensure requirements can be traced to develop functionality Review prototypes, tests plans and tests outcome reporting User experience analysis Apply basic techniques to analyse, validate and prioritise user experience needs Present findings in an accessible and easy to understand way to support data-informed decision making, based on user research Benefits Take a look at the Benefits & Perks section of the Made Tech Handbook to see what we can offer you. Here are some of our most popular benefits listed below: 30 days Holiday - we offer 30 days of paid annual leave plus bank holidays Flexible Working Hours - we are flexible with what hours you work Flexible Parental Leave - we offer flexible parental leave options Remote Working - we offer part time remote working for all our staff Paid counseling - we offer paid counseling as well as financial and legal advice If successful, you will be required to undertake an SC clearance