Business Analyst

Social Security Scotland currently has an exciting opportunity for a Business Analyst to join our Engineering and Cloud Service branch within our Digital, Delivery & Change division.

The Digital, Delivery & Change division delivers the infrastructure, capability and digital solutions that support Social Security Scotland's services. In this role, you will work in a highly technical environment, acting as the bridge between business and technical stakeholders and cloud engineering teams to ensure infrastructure and integration solutions meet organisational needs.

You will establish, manage and optimise the requirements that drive cloud infrastructure and integration delivery across AWS platforms and Integration Platform as a Service (IPaaS) technologies such as Boomi. This is an excellent opportunity for someone with existing technical awareness who is keen to further develop their knowledge of cloud and integration technologies while contributing to the delivery of critical public services.

The Engineering and Cloud Service branch provides the cloud platforms, infrastructure and integration services that underpin Social Security Scotland's digital estate. Working within an agile environment, you will contribute to the development, maintenance and continuous improvement of services, following established Business Analysis standards and processes.

Supported by Senior Business Analysts, you will develop your analytical and technical capabilities while working closely with engineers, architects and stakeholders across the organisation. You'll also contribute to the wider Business Analysis community, applying Scrum delivery practices and using tools such as Jira and Confluence to help deliver high-quality outcomes.

As a Business Analyst, you will help teams understand business problems and opportunities through research, analysis and stakeholder engagement, considering people, processes, data, technology and organisational needs. You will identify and evaluate improvement options, define requirements, support service design and delivery, and use evidence-based insights to inform prioritisation and decision-making. You will ensure solutions meet user and business needs, align with organisational objectives, and account for relevant business and policy constraints.

At this level, you will lead small to medium-sized projects and support larger, more complex initiatives. You will manage stakeholder relationships, work independently, apply your understanding of the business area, and contribute to the Business Analysis community through knowledge sharing, mentoring and promoting best practice.

Responsibilities

• Develop an understanding of the organisation's cloud infrastructure and integration services to support effective business and technical analysis across live services and change initiatives.
• Collaborate with multidisciplinary teams to produce and maintain analysis outputs, including requirements, technical specifications, user stories, options appraisals and benefits analysis.
• Build and maintain strong stakeholder relationships, working with customers, project teams and delivery partners to understand needs and support successful outcomes.
• Lead business and technical analysis activities for small to medium-sized initiatives and support larger, more complex programmes, including impact assessment and benefits realisation.
• Apply a range of analysis techniques to assess current and future states across people, processes, data, technology and organisational structures.
• Elicit, analyse, document and validate business, user and technical requirements to support service and technology delivery.
• Identify and evaluate opportunities to improve outcomes through the effective use of technology and business change.
• Support stakeholders through transformation and change programmes, helping to ensure solutions meet user, business and organisational needs.
• Work within multidisciplinary teams using Agile and other delivery approaches to design and deliver change.
• Champion user-centred design and advocate for the value of understanding and meeting user needs across government services.
• Contribute to the Government Digital and Data Business Analysis profession by sharing knowledge, promoting best practice and participating in community activities.

Success Profiles 
We use an assessment framework called ‘Success Profiles’ which lists the elements we test and provides detailed descriptions of each. Find out more about the framework here.

For this post, the following Success Profile elements will be assessed:

Experience:

1. Experience of business and technical analysis in an Agile/digital project environment to support the delivery of organisational visions and goals.
2. Experience of applying stakeholder management techniques that influence others to make key decisions within product or delivery teams.
   

Behaviours:

• Changing and improving (Level 3)
• Communicating and influencing (Level 3)
  

You can find out more about Success Profiles Behaviours here.

Technical skills:
This role is aligned to Business Analyst within the Government Digital and Data Profession.

These skills will be tested during the Technical Assessment if you are successful at sift stage. They will not be assessed at application stage. Please review the following to understand the skill expectations: Business analyst - Government Digital and Data Profession Capability Framework

How to Apply
Apply online, you must provide a CV and Supporting Statement (of no more than 750 words) which provides evidence of how you meet the Experience and Behaviours listed in the Success Profiles above.

Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.

Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.

Should a large number of applications be received, an initial sift may be conducted using the CV and Supporting Statement on the first experience criteria.

Candidates who pass the initial sift will have their applications fully assessed.

There may be a telephone interview prior to the final interview stage.

Successful candidates will be invited to an interview which will assess the experience and behaviours, and a technical assessment comprising a written exercise based on a scenario which will assess the technical skills. Full details of the interview and assessment process will be shared with shortlisted candidates once the sift has been completed.

We aim to provide feedback on request. However, if we receive a large number of applications it may not be possible for us to provide specific feedback on your application. We will provide feedback on request to candidates who attend an interview/assessment.

Expected Timeline (subject to change)
Sift – week commencing 5th October 2026.
Interview – week commencing 26th October 2026.
Location – In Person in either Dundee or Glasgow

Reserve List
In the event that there are more successful candidates than posts available, a reserve list will be kept for up to 12 months. 

About Us
Social Security Scotland is an Executive Agency of the Scottish Government. Our benefits help people from all walks of life in Scotland. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. We are committed to recruiting a diverse workforce that is representative of the clients we serve. Find more about us here.

We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer.

As part of the UK Civil Service, we uphold the Civil Service Nationality Rules.  

Working Pattern
Our standard hours are 35 hours per week and we offer a range of flexible working options, depending on the needs of the role. We embrace a hybrid working style where all colleagues will spend time in either our Glasgow or Dundee offices. There is an expectation of a minimum 2 days per week in your assigned location, which will be either Glasgow or Dundee. If you have specific questions about the role you are applying for, please contact us. 

Security checks
Successful candidates must complete the Baseline Personnel Security Standard (BPSS), before they can be appointed. BPSS is comprised of four main pre-employment checks – Identity, Right to work, Employment History and a Criminal Record check (unspent convictions).

You can find out more about BPSS on the UK Government website, or read about the different levels of security checks in our Candidate Guide. 

Equality Statement
Social Security Scotland are committed to equality and inclusion, and we aim to recruit a diverse workforce that reflects the population of our nation.

Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at Recruitment@socialsecurity.gov.scot.

Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them.

Right to Work in the UK
Social Security Scotland is an approved sponsor under the UK Visa and Immigration (UKVI) Skilled Worker route. Please note that UK immigration guidance, including skill and salary thresholds and eligible occupations, is reviewed regularly and subject to change. If you require visa sponsorship, you should check the latest criteria to confirm whether this role meets current requirements before applying. You can find further advice at Skilled Worker visa: Overview - GOV.UK

Further Information
Social Security Scotland’s recruitment processes are underpinned by the recruitment principles of the Civil Service Commissioner, which outline that selection for appointment be made on merit on the basis of fair and open competition - Recruitment - Civil Service Commission

If you feel at any time your application has not been treated in accordance with the values in the Civil Service Code and/or if you feel the recruitment has been conducted in such a way that conflicts with the Civil Service Commissioner’s Recruitment Principles, you can make a complaint, by contacting Social Security Scotland at recruitment@socialsecurity.gov.scot in the first instance. If you are not satisfied with the response you receive you can contact the Civil Service Commissioner.

The successful candidate will be expected to remain in post for a minimum of 3 years unless successful in gaining promotion to a higher Band or Grade.

Find out more about our organisation, what we offer staff members and how to apply on our Careers Website.

Read our Candidate Guide for further information on our recruitment and application processes.

If you experience any difficulties accessing our website or completing the online application form, please contact the Resourcing Team via recruitment@socialsecurity.gov.scot

Apply before 23:55 on Monday 5th October 2026.

Contact Name - Resourcing Team
Contact email – Recruitment@socialsecurity.gov.scot